Senior SaaS Customer Success Manager – Enterprise

Menlo Ventures; Denver (CO); Hybrid; USD 115,000 - 166,750; Full time

Benefits offered by this job

Flexible PTO

401(k) Matching Program

Weekly Team Lunches

Professional Development Budget

Monthly Transit Reimbursement

Paid Parental Leave

Job summary

Menlo Ventures is seeking a Senior Customer Success Manager in Denver, CO. This role involves managing 10-20 Mid-Market and Enterprise customers, focusing on consultative engagement and measurable outcomes. Ideal candidates will have 3+ years in SaaS customer success, strong analytical skills, and experience in building long-lasting customer relationships. Benefits include flexible PTO, 401(k) matching, and professional development opportunities. This is a hybrid position requiring in-office work 3+ days a week.

Qualifications

• 3+ years of experience in SaaS customer success or related fields.
• Experience managing a diverse set of customer challenges.
• Ability to thrive in a small, dynamic team environment.

Responsibilities

• Manage a portfolio of 10-20 customers, serving as the main contact.
• Support customers through implementation and ongoing engagement.
• Surface opportunities for expansion with existing customers.

Skills

Analytical problem-solving skills

Customer relationship management

Project management

Consultative selling

Education

Bachelor's degree in a quantitative field

Job description

Menlo Ventures is seeking a Senior Customer Success Manager in Denver, CO. This role involves managing 10-20 Mid-Market and Enterprise customers, focusing on consultative engagement and measurable outcomes. Ideal candidates will have 3+ years in SaaS customer success, strong analytical skills, and experience in building long-lasting customer relationships. Benefits include flexible PTO, 401(k) matching, and professional development opportunities. This is a hybrid position requiring in-office work 3+ days a week.