Senior SaaS Customer Success Leader – Remote + Equity

Threshold 360; Tampa (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Stock options

Flexible PTO

Health and dental coverage

Job summary

Threshold 360 is seeking a Customer Success Manager in Tampa, FL, to lead customer relationships and define the customer success function. This role entails managing renewal rates, ensuring customer onboarding and training, and representing customer perspectives to the product team.

Ideal candidates will have 2-5 years in SaaS customer success, particularly in hospitality or tourism, and will be strong communicators. The position offers a competitive salary, equity participation, and flexible PTO.

Qualifications

• 2–5 years in SaaS customer success or account management with a proven retention track record.
• You've owned renewal or expansion targets successfully.
• Experience in hospitality, tourism, or entertainment is a strong plus.

Responsibilities

• Own gross renewal rate and expansion revenue targets.
• Drive proactive renewal cadence with structured touchpoints.
• Facilitate customer onboarding and platform training.

Skills

SaaS customer success

Account management

Customer onboarding

Communication skills

Technical curiosity

Job description

Threshold 360 is seeking a Customer Success Manager in Tampa, FL, to lead customer relationships and define the customer success function. This role entails managing renewal rates, ensuring customer onboarding and training, and representing customer perspectives to the product team.

Ideal candidates will have 2-5 years in SaaS customer success, particularly in hospitality or tourism, and will be strong communicators. The position offers a competitive salary, equity participation, and flexible PTO.