Senior Customer Success Executive - Remote FL

Unite Us; Lorida (FL); A distancia; USD 110.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

WFH equipment provided

Health, dental, vision insurance

401(k) + company match

Paid time off

Descripción de la vacante

Unite Us is seeking a Customer Success Executive for Florida/remote US to own retention, growth, and executive relationships across high-value accounts. You will drive value-based strategies, expansions through renewals, and cross-functional alignment to deliver measurable outcomes.

Role requires 5–7 years in customer success or account management and proven success managing complex partnerships. Remote position with some travel; base pay discussed with location.

Formación

• 5-7 years of professional work experience suggested.
• 5+ years of customer success, account management, or related work experience preferred.
• Demonstrated experience managing a book of business with complex, high-value accounts.
• Experience creating and sustaining large, complex strategic partnerships.
• Proven track record with renewals and retention opportunities.

Responsabilidades

• Own value-based account strategy and execution, aligning stakeholders on plans that drive expansion.
• Maintain executive relationships across the customer organization and deepen connections.
• Lead retention strategies for complex accounts and drive renewals and growth.
• Design solutions and translate customer needs into product feedback to drive adoption.
• Collaborate with cross-functional teams to deliver on success plans and outcomes.

Conocimientos

Account management

Customer success

Executive relationships

Renewals

Descripción del empleo

Unite Us is seeking a Customer Success Executive for Florida/remote US to own retention, growth, and executive relationships across high-value accounts. You will drive value-based strategies, expansions through renewals, and cross-functional alignment to deliver measurable outcomes.

Role requires 5–7 years in customer success or account management and proven success managing complex partnerships. Remote position with some travel; base pay discussed with location.