Senior SaaS Customer Success & Growth Lead

Honeywell International Inc; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision, and life

Short‑term and long‑term disability

401(k) match

Flexible Spending Accounts

Health Savings Accounts

Employee Assistance Program

Educational Assistance

Parental Leave

Paid Time Off

12 Paid Holidays

Job summary

Honeywell International Inc in Atlanta, GA is seeking a Senior Customer Success Representative to ensure a smooth journey from purchase to productivity across Honeywell Software product suite. You will monitor customer health and establish a cadence of interactions to maximize value.

You will become a subject matter expert, identify business use cases for future offerings, and work with sales to capture high-quality leads for upsell and cross-sell.

Qualifications

• 1-2 years of account management experience within a successful software-oriented business.
• 2+ years’ experience in a customer-facing role; preferably at a SaaS company

Responsibilities

• Retain revenue and grow monthly recurring revenue.
• Design and develop onboarding, training, and adoption documentation with best practice sharing.
• Develop deep product understanding and communicate relevant features to customers.
• Collaborate with Product engineering to track enhancements, bugs, and usage trends; provide customer feedback.
• Own key account renewals and drive upsell and long-term contract renewals.

Skills

Account management

Customer-facing

SaaS experience

Upsell & cross-sell

Tools

Salesforce

Jira

Job description

Honeywell International Inc in Atlanta, GA is seeking a Senior Customer Success Representative to ensure a smooth journey from purchase to productivity across Honeywell Software product suite. You will monitor customer health and establish a cadence of interactions to maximize value.

You will become a subject matter expert, identify business use cases for future offerings, and work with sales to capture high-quality leads for upsell and cross-sell.