Senior Customer Success Specialist — Adoption & Retention

Honeywell International Inc; Austin (TX); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) match

Paid Time Off

Paid Holidays

Job summary

Honeywell International Inc in Austin, TX is seeking a Lead Customer Success Representative responsible for managing a portfolio of customers and driving consistent execution of Customer Success activities across the lifecycle.

You will own onboarding, adoption, health monitoring, renewals, and cross-functional collaboration with Support, Services, and Sales to ensure adoption and retention while mentoring junior team members.

Qualifications

• 4+ years of experience in Customer Success, Customer Support, Services, or Account Management roles.
• Strong customer communication and relationship-management skills.
• Ability to manage multiple customer engagements independently.

Responsibilities

• Manage day-to-day Customer Success activities for assigned customer accounts.
• Execute onboarding, adoption, and lifecycle engagement plans aligned with Customer Success standards.
• Serve as the primary point of contact for customer relationship management.
• Support preparation and delivery of Business Reviews and status updates.
• Monitor customer health, usage, and engagement indicators.
• Identify early signs of risk and take proactive action to support retention.
• Drive product adoption by sharing best practices and relevant use-case guidance.
• Support renewal readiness through consistent value delivery and customer engagement.
• Represent customer needs internally and coordinate with Support, Services, and Sales teams.
• Support renewal and expansion motions by identifying customer needs and opportunities.
• Ensure effective handoffs and follow-ups across the customer lifecycle.
• Provide guidance and day-to-day support to Customer Success Representatives or newer team members.
• Share best practices and contribute to team knowledge and execution consistency.
• Act as a role model for Customer Success execution discipline and customer engagement quality.
• Maintain accurate customer records, activity tracking, and health status in CRM and Customer Success systems.
• Adhere to defined Customer Success processes, playbooks, and reporting requirements.

Skills

Customer Success experience

Relationship management

Independent multi-engagements

Education

Bachelor's degree or equivalent

Tools

CRM systems

Customer Success tools

Job description

Honeywell International Inc in Austin, TX is seeking a Lead Customer Success Representative responsible for managing a portfolio of customers and driving consistent execution of Customer Success activities across the lifecycle.

You will own onboarding, adoption, health monitoring, renewals, and cross-functional collaboration with Support, Services, and Sales to ensure adoption and retention while mentoring junior team members.