Senior SaaS Account Manager - Renewals & Growth (Remote)

UpGuard; San Francisco (CA); Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Monthly lifestyle subsidy

WFH set-up allowance

$1500 USD annual Learning &Development

Annual leave

18 weeks paid Parental Leave

Personal Leave Allowance

Fully remote working environment

Top-spec hardware

Generative AI subsidy

Health Insurance

Job summary

UpGuard is seeking an Account Manager to focus on renewals and revenue growth within our key SaaS accounts. You will report to the Head of Account Management and work with sales, customer success, and marketing to maximize client value.

The ideal candidate has a commercial background in SaaS renewals, solid cybersecurity knowledge, and strong negotiation and data-driven decision skills. You will navigate complex client relationships and drive contract negotiations in a fast-growing security

Qualifications

• Commercial background in SaaS renewals
• Strong understanding of cyber security landscape (TPRM)
• Proven negotiation skills for contracts and renewals
• Strategic thinking to identify growth opportunities and mitigate risks
• Data-driven decision making to improve renewal metrics
• Collaborative cross-functional teamwork to drive account success
• Curiosity about adopting AI tools to enhance work processes

Responsibilities

• Drive Renewals: own renewal process for a portfolio of key accounts.
• Revenue Retention: safeguard existing revenue and address risks early.
• Revenue Expansion: collaborate with sales to identify upsell/cross-sell opportunities.
• Contract Negotiation: lead renewal and expansion negotiations with legal/finance.
• Market Insights: monitor industry trends and client needs to advise value.
• Collaboration: align with sales, customer success, and marketing on account strategies.
• Reporting & Metrics: track renewal rates and revenue growth performance.

Skills

Commercial experience

Cyber security knowledge

Negotiation skills

Strategic mindset

Data-driven

Collaboration

Curious about AI tools

Job description

UpGuard is seeking an Account Manager to focus on renewals and revenue growth within our key SaaS accounts. You will report to the Head of Account Management and work with sales, customer success, and marketing to maximize client value.

The ideal candidate has a commercial background in SaaS renewals, solid cybersecurity knowledge, and strong negotiation and data-driven decision skills. You will navigate complex client relationships and drive contract negotiations in a fast-growing security