Remote SaaS Account Management Leader (Renewals & Growth)

UpGuard; Dallas (TX); Remote; USD 150.000 - 170.000; Vollzeit

Benefits dieser Stelle

Monthly lifestyle subsidy

WFH setup allowance

Annual learning & development stipend

Annual leave with extra days

18 weeks parental leave

Personal leave allowance

Fully remote working environment

Top-spec hardware

Generative AI subsidy

Health Insurance

Zusammenfassung

UpGuard is seeking a dynamic Manager of Account Management to join the Success department. You will lead a high-touch team focused on renewals, cross-sells, and upsells for strategic accounts, collaborating with Sales, Marketing, and Product to ensure long-term customer success.

You will forecast revenue retention, develop retention strategies, and mentor team members to achieve ambitious growth targets while maintaining an exceptional customer experience.

Qualifikationen

• Minimum 2 years of leadership experience managing Account Managers or similar post-sales teams with a proven track record in revenue retention and expansion.
• At least 3 years of experience in B2B SaaS focusing on renewals, cross-sells, upsells, with a proven track record.

Aufgaben

• Build and lead a team of Account Managers focused on renewals, cross-sells, and upsells for high-touch customers
• Scale, mentor, and develop a high-performing Account Management team
• Accurately forecast monthly and quarterly revenue retention and expansion results
• Drive strategy and build executive relationships for top accounts
• Collaborate with cross-functional teams (Sales, Marketing, Product) to optimize results and customer engagement
• Use data and metrics to assess team performance and implement improvements
• Ensure adherence to UpGuard’s post-sale processes and standards
• Foster a culture of accountability and customer-first thinking within the team
• Develop and execute customer retention strategies for long-term account stability

Kenntnisse

Leadership

Revenue retention

Customer success

Cross-sells upsells

Data-driven

Tools

Hubspot (CRM)

Gong

Jobbeschreibung

UpGuard is seeking a dynamic Manager of Account Management to join the Success department. You will lead a high-touch team focused on renewals, cross-sells, and upsells for strategic accounts, collaborating with Sales, Marketing, and Product to ensure long-term customer success.

You will forecast revenue retention, develop retention strategies, and mentor team members to achieve ambitious growth targets while maintaining an exceptional customer experience.