Manager, Strategic Account Management (Remote)

UpGuard; Baltimore (MD); A distancia; USD 150.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly Lifestyle subsidy

WFH set-up allowance

$1500 Learning & Development allowance

Annual leave + 2 UpGuardian days

18 weeks parental leave

Personal Leave Allowance

Fully remote environment

Top-spec hardware

Generative AI subsidy

Health Insurance

Descripción de la vacante

UpGuard is seeking a Manager of Account Management to lead a high-touch post-sales team across renewals, cross-sells, and upsells for strategic customers. You will partner with Sales, Marketing, and Product to ensure long-term customer success and revenue growth.

The role requires a proven leadership track record in B2B SaaS, with comfort in data-driven strategy and executive stakeholder management. Remote-friendly with global teams.

Formación

• 2+ years of leadership experience managing Account Managers or similar post-sales teams.
• 3+ years in B2B SaaS with renewals, cross-sells, upsells focus.
• Experience using HubSpot CRM and Gong for coaching.
• Ability to forecast revenue retention and expansion.
• Strong cross-functional collaboration across Sales, Marketing, Product.

Responsabilidades

• Build and lead a team of Account Managers focused on renewals, cross-sells, and upsells for high-touch customers.
• Scale, mentor, and develop a high-performing Account Management team.
• Forecast monthly and quarterly revenue retention and expansion results.
• Drive strategy and build executive relationships for top accounts.
• Collaborate with Sales, Marketing, and Product to optimize results and engagement.
• Use data to assess performance and implement improvements.
• Ensure adherence to post-sale processes and standards.
• Foster mentorship and career growth for high-performers.

Conocimientos

Leadership

B2B SaaS

Renewals

Cross-sells

Upsells

HubSpot

Gong

Post-sale

Executive relationships

Herramientas

HubSpot

Gong

Descripción del empleo

UpGuard is seeking a Manager of Account Management to lead a high-touch post-sales team across renewals, cross-sells, and upsells for strategic customers. You will partner with Sales, Marketing, and Product to ensure long-term customer success and revenue growth.

The role requires a proven leadership track record in B2B SaaS, with comfort in data-driven strategy and executive stakeholder management. Remote-friendly with global teams.