Senior Account Management Leader – Renewals & Growth (Remote)

UpGuard; Pittsburgh (Allegheny County); Remote; USD 150.000 - 170.000; Vollzeit

Benefits dieser Stelle

Monthly Lifestyle subsidy

WFH set-up allowance

$1500 USD annual Learning &Development

Annual leave

Parental Leave 18 weeks

Personal Leave Allowance

Fully remote environment

Top-spec hardware

Generative AI subsidy

Health Insurance

Zusammenfassung

UpGuard is seeking a dynamic Manager of Account Management to lead a high-touch post-sales team focused on renewals, cross-sells, and upsells for strategic customers. This role reports to the Head of Customer Success, Americas, and collaborates with Sales, Marketing, and Product to ensure sustained revenue growth.

You will forecast retention metrics, build executive relationships, and foster a customer-centric culture across cross-functional teams.

Qualifikationen

• A minimum of 2 years of leadership experience managing Account Managers or similar post-sales teams, with a proven track record in revenue retention and expansion.
• At least 3 years of experience in B2B SaaS as an individual contributor, ideally with renewals, cross-sells, upsells, and a proven track record.
• Experience in leveraging post-sales technology stacks such as Hubspot (CRM) and Gong (Revenue Intelligence) to coach and guide your team.
• Leadership with an executive presence, capable of influencing at all levels and building long-term relationships.

Aufgaben

• Build and lead a team of Account Managers focused on renewals, cross-sells, and upsells for high-touch customers.
• Scale, mentor, and develop a high-performing Account Management team.
• Accurately forecast monthly and quarterly revenue retention and expansion results.
• Drive strategy and build executive relationships for top accounts.
• Collaborate with Sales, Marketing, and Product to optimize results and customer engagement.
• Use data to assess team performance and implement improvement initiatives.
• Ensure adherence to UpGuard’s post-sale processes and standards.
• Foster accountability and customer-first thinking within the team.

Kenntnisse

Leadership experience

B2B SaaS experience

Post-sale strategy

Executive presence

Customer-centric mindset

Collaboration

MEDDPICC

Tools

Hubspot

Gong

Jobbeschreibung

UpGuard is seeking a dynamic Manager of Account Management to lead a high-touch post-sales team focused on renewals, cross-sells, and upsells for strategic customers. This role reports to the Head of Customer Success, Americas, and collaborates with Sales, Marketing, and Product to ensure sustained revenue growth.

You will forecast retention metrics, build executive relationships, and foster a customer-centric culture across cross-functional teams.