Senior Manager, Account Management & Revenue Growth

UpGuard; San Francisco (CA); Remote; USD 150,000 - 170,000; Full time

Benefits offered by this job

Lifestyle subsidy

WFH setup allowance

Learning & Development allowance

Annual leave

Parental leave (18 weeks)

Personal leave allowance

Fully remote working environment

Top-spec hardware

Generative AI subsidy

Health insurance

Job summary

UpGuard is seeking a Manager of Account Management to lead a high-touch post-sales team and drive renewals, cross-sells, and upsells for strategic customers. You will partner with Sales, Marketing, and Product to ensure long-term customer success and revenue growth.

The role emphasizes executive-level relationship building, data-driven coaching, and scalable process improvements to maximize retention across the Americas. Fully remote opportunity with strong compensation.

Qualifications

• 2+ years of leadership experience managing Account Managers or similar post-sales teams with a track record in retention/expansion.
• 3+ years in B2B SaaS as an individual contributor, focused on renewals/cross-sells/upsells.
• Experience with post-sales tech stacks like HubSpot and Gong to coach your team.
• Ability to plan, monitor, and optimize post-sale activities based on performance and feedback.
• Problem-solver who collaborates across teams; executive presence to influence at all levels.
• Customer-centric mindset focused on long-term relationships and growth.
• Goal-oriented, collaborative approach thriving on teamwork and diverse perspectives.

Responsibilities

• Build and lead a team of Account Managers focused on renewals, cross-sells, and upsells for high-touch customers.
• Scale, mentor, and develop a high-performing Account Management team.
• Accurately forecast monthly and quarterly revenue retention and expansion results.
• Drive strategy and build executive relationships for top accounts.
• Collaborate with Sales, Marketing, Product to optimize results and engagement.
• Use data and metrics to assess team performance and drive improvements.
• Ensure adherence to UpGuard’s post-sale processes and standards.
• Foster accountability and customer-first thinking within the team.
• Support mentorship and career growth for high-performers.
• Develop and execute customer retention strategies for long-term stability.

Skills

Leadership

B2B SaaS

Renewals

Revenue growth

Executive presence

Customer focus

Team coaching

Cross-sell upsell

Tools

HubSpot CRM

Gong

Job description

UpGuard is seeking a Manager of Account Management to lead a high-touch post-sales team and drive renewals, cross-sells, and upsells for strategic customers. You will partner with Sales, Marketing, and Product to ensure long-term customer success and revenue growth.

The role emphasizes executive-level relationship building, data-driven coaching, and scalable process improvements to maximize retention across the Americas. Fully remote opportunity with strong compensation.