Remote SaaS Account Management Leader

UpGuard; Seattle (WA); A distancia; USD 150.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly Lifestyle subsidy

WFH set-up allowance

$1500 USD annual Learning & Dev. 7

Annual leave: PTO + 2 extra leave days

18 weeks paid Parental Leave

Personal Leave Allowance

Fully remote working environment

Top-spec hardware

Generative AI subsidy

Health Insurance

Descripción de la vacante

UpGuard is seeking a strategic Manager of Account Management to lead a high-touch, revenue-retention focused team across the Americas. You will drive renewals, cross-sells, and upsells, building executive-level relationships with top customers and collaborating with Sales, Marketing, and Product to optimize engagement and outcomes.

You will forecast retention metrics, mentor a growing team, and embed a culture of accountability and customer-first thinking across the post-sale function.

Formación

• 2+ years of leadership experience managing Account Managers or similar post-sales teams.
• At least 3 years of experience in B2B SaaS with renewals, cross-sells and upsells focus.
• Experience with post-sales tech stacks such as HubSpot (CRM) and Gong (Revenue Intelligence).
• Ability to plan, monitor and optimize post-sale activities based on team performance and customer feedback.
• Leadership with executive presence and ability to influence at all levels.
• Customer-centric mindset focused on long-term relationships and value.
• Goal-oriented, collaborative approach with diverse perspectives.

Responsabilidades

• Build and lead a team of Account Managers focused on renewals, cross-sells, and upsells for high-touch customers.
• Scale, mentor, and develop a high-performing Account Management team.
• Accurately forecast monthly and quarterly revenue retention and expansion results.
• Drive strategy and build executive relationships for top accounts.
• Collaborate with Sales, Marketing, and Product to optimize results and customer engagement.
• Use data and metrics to assess team performance and implement improvements.

Conocimientos

Leadership

Account Management

Forecasting

Cross-functional collaboration

Revenue retention

Strategic thinking

Upsell strategy

Herramientas

HubSpot

Gong

Descripción del empleo

UpGuard is seeking a strategic Manager of Account Management to lead a high-touch, revenue-retention focused team across the Americas. You will drive renewals, cross-sells, and upsells, building executive-level relationships with top customers and collaborating with Sales, Marketing, and Product to optimize engagement and outcomes.

You will forecast retention metrics, mentor a growing team, and embed a culture of accountability and customer-first thinking across the post-sale function.