Senior Route Operations Supervisor

Universal Logistics Holdings, Inc.; Michigan; On-site; USD 42,000 - 70,000; Full time

Job summary

Universal Logistics Holdings, Inc. is seeking a Logistics Coordinator in Lake Orion, MI to manage daily routes, driver assignments, and customer communications. You will monitor freight movement, address delays, and ensure operational excellence across safety and service metrics.

The role supports fleet utilization, route planning, and collaboration with customer teams to meet production needs. Strong communication and leadership are essential in a fast-paced environment.

Qualifications

• Bachelor's degree preferred in supply chain, logistics, transportation or related field.
• Prior experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments.
• Strong communication and decision-making abilities.
• Ability to lead, coach, and hold employees accountable in a fast-paced setting.
• Proficiency with Microsoft Excel and other MS Office applications.

Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction.
• Serve as a primary point of contact for drivers, customers, dispatch, and operations leadership.
• Monitor freight movement and communicate shipment updates, delays, and service issues.
• Support driver scheduling, attendance tracking, and staffing requirements.
• Ensure drivers comply with company policies and DOT regulations.
• Investigate and resolve transportation, service, and driver-related issues.
• Provide coaching and performance feedback to drivers.
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization.
• Maintain reports and compliance records.
• Assist with fleet utilization, route planning and daily operational execution.
• Collaborate with customer representatives to resolve concerns.

Skills

Strong communication and interpersonal

Fast-paced environment

Problem-solving & decision-making

Excel & MS Office

Leadership & accountability

Education

Bachelor's degree in Supply Chain/Logistics/Transportation/Business

Tools

Microsoft Excel

Job description

Universal Logistics Holdings, Inc. is seeking a Logistics Coordinator in Lake Orion, MI to manage daily routes, driver assignments, and customer communications. You will monitor freight movement, address delays, and ensure operational excellence across safety and service metrics.

The role supports fleet utilization, route planning, and collaboration with customer teams to meet production needs. Strong communication and leadership are essential in a fast-paced environment.