SR Route Supervisor

Universal Logistics Holdings; Indiana; On-site; USD 45,000 - 65,000; Full time

Job summary

Universal Logistics Holdings is seeking a driven Dispatch professional to join our team in Indiana. You will lead daily dispatch operations, coordinate drivers, monitor routes, and ensure on-time performance while maintaining safety and compliance.

The ideal candidate has 0–3+ years in dispatch or logistics, strong communication, and solid problem-solving skills. Proficiency with TMS/dispatch tools and Excel is a plus; leadership ability to coach frontline staff is valued.

Qualifications

• 0–3+ years in dispatch/logistics or related fields.
• Clear written and verbal communication skills.
• Strong problem-solving and analytical abilities.
• Ability to multitask in fast-paced environment.
• Leader mindset with ability to coach front-line teams.

Responsibilities

• Lead daily dispatch: Coordinate routes, assign drivers, and monitor freight to meet service windows and KPIs.
• Be the communication hub: Primary contact for drivers, the customer, and warehouse teams with timely updates on exceptions and ETAs.
• Manage material flow: Track inbound/outbound loads, reconcile discrepancies, raise risks to maintain on-time performance.
• Ensure safety and compliance: Reinforce policies and DOT/OSHA standards; address infractions and coach for improvement.
• Optimize resources: Build driver and equipment schedules; balance workloads to maximize productivity and control costs.
• Problem-solve in real time: Triage service issues (breakdowns, delays, and accessorials) and document incidents.
• Report and improve: Maintain operational records and contribute ideas to improve on-time service, quality, and cost.

Skills

Dispatch coordination

Leadership

Communication skills

Problem solving

Attention to detail

Education

Bachelor’s degree (preferred)

Tools

TMS/Dispatch tools

Excel/Sheets

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?
Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset‑based and asset‑light logistics solutions across North America. Our teams leverage industry expertise and advanced technology to deliver customized transportation and supply‑chain services that drive efficiency, accuracy, and value for our customers.

Our operation is based in Yoder, Indiana and supports General Motors. We play a key role in their transportation network by managing shuttle movements between facilities, coordinating drivers and dispatch, and ensuring consistent, on‑time delivery to GM assembly plants.

Responsibilities will include but not be limited to:

• Lead daily dispatch : Coordinate routes, assign drivers, and monitor the movement of freight to meet service windows and customer KPIs.
• Be the communication hub : Serve as the primary point of contact for drivers, the customer, and warehouse teams; provide timely updates on exceptions and ETAs.
• Manage material flow : Track inbound/outbound loads, reconcile discrepancies, and raise risks to maintain on‑time performance.
• Ensure safety and compliance : Reinforce company policies and DOT/OSHA standards; address infractions and coach for improvement.
• Optimize resources : Build driver and equipment schedules; balance workloads to maximize productivity and control costs.
• Problem‑solve in real time : Triage service issues (breakdowns, delays, accessorial), initiate corrective actions, and document incidents accurately.
• Report and improve : Maintain precise operational records (manifests, logs, metrics) and contribute ideas to improve on‑time service, quality, and cost.

The ideal candidate should possess the following:

• 0–3+ years in dispatch, logistics, manufacturing, or distribution (transportation/route coordination experience a plus).
• Bachelor’s degree preferred (not required).
• Clear, professional written and verbal communication skills.
• Strong problem‑solving, analytical, and attention‑to‑detail skills.
• Proven ability to multitask and stay organized in a fast‑paced environment.
• Leadership mindset with the ability to coach and support front‑line teams.
• Working knowledge of TMS/dispatch tools, basic Excel/Sheets, and comfort with dashboards and KPIs.