Senior RMA Coordinator: Fast, Detail‑Driven Returns & Vendor Ops

Supermicro; San Jose (CA); On-site; USD 39,000 - 45,000; Full time

Job summary

Supermicro is seeking a Sr. RMA Coordinator to work closely with all related departments to prioritize customer requests and coordinate the return of customer products.

This role emphasizes following work instructions to ensure timely RMAs in line with service priorities and strong customer service focus. The position involves coordinating with Operations, Customer Service, Quality and Engineering, maintaining productivity reports, and updating process documentation to improve efficiency and

Qualifications

• AA degree or equivalent working experience preferred.
• 5+ years’ experience in electronics or computer industry as RMA coordinator preferred.
• Excellent written, interpersonal communications and organization skills.
• Detail oriented and good time management.
• Proficient with MS Office.

Responsibilities

• Coordinate return of customer products to meet service level agreements.
• Handle defective parts and work with vendors on RMA process.
• Coordinate packaging and shipping of incoming and outgoing power supplies.
• Maintain daily productivity / workflow reports and open issues.
• Assist Customer Service with RMA Authorization processing as needed.
• Collaborate with Operations, Customer Service/Technical Support, Quality and Engineering as required.
• Maintain, review and update process documentation regularly.

Skills

Interpersonal communication

Organization

Detail-oriented

Time management

Independent worker

Education

AA degree or equivalent

Tools

MS Office

Job description

Supermicro is seeking a Sr. RMA Coordinator to work closely with all related departments to prioritize customer requests and coordinate the return of customer products.

This role emphasizes following work instructions to ensure timely RMAs in line with service priorities and strong customer service focus. The position involves coordinating with Operations, Customer Service, Quality and Engineering, maintaining productivity reports, and updating process documentation to improve efficiency and