Senior Risk & Client Success Manager

Brown & Brown Insurance; Lansing (MI); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Great growth opportunities

Discretionary time off

Employee Stock Program

Education Assistance

Job summary

Brown & Brown Risk Solutions in Lansing, MI is seeking a Senior Account Manager to serve as the primary client contact and lead renewal activities. You will coordinate internal teams, review risk needs, and deliver tailored service plans and proposals to support client retention and growth.

The role requires 4–7 years of commercial insurance or risk advisory experience, a current state license, and strong relationship-building skills. Professional designations such as CPCU or ARM are preferred.

Qualifications

• Bachelor's degree or equivalent experience.
• 4-7 years of commercial insurance, brokerage, or risk advisory experience.
• Active state insurance license(s), or ability to obtain and maintain licenses.
• Strong relationship management, communication, and consultative skills.
• Professional designations CPCU or ARM preferred.

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring high-quality service delivery.
• Lead day-to-day account management activities including renewal planning and client communications.
• Coordinate internal resources to ensure deliverables are completed accurately and on time.
• Consult with clients regarding risk management strategies and program objectives.
• Analyze client exposures and claims trends to support recommendations.
• Lead renewal activities including underwriting information gathering and timelines.

Skills

Relationship management

Client communication

Multi-account management

Consultative skills

Education

Bachelor's degree or equivalent

Job description

Brown & Brown Risk Solutions in Lansing, MI is seeking a Senior Account Manager to serve as the primary client contact and lead renewal activities. You will coordinate internal teams, review risk needs, and deliver tailored service plans and proposals to support client retention and growth.

The role requires 4–7 years of commercial insurance or risk advisory experience, a current state license, and strong relationship-building skills. Professional designations such as CPCU or ARM are preferred.