Senior Revenue Ops: Customer Growth & Churn (Remote)

lemlist; Paris (TX); Hybrid; USD 99,000 - 143,000; Full time

Job summary

lemlist is seeking a Senior Revenue Operations Manager (Customer Ops) to design and own revenue motions, from customer onboarding through renewals and expansions. The role centers on HubSpot and the customer platform, turning data into actionable recommendations for Customer Experience, Account Management, and Sales leadership.

You'll drive dashboards, risk detection, and forecast accuracy, while enabling cross-functional partnerships and AI-enabled automation in a remote-friendly, Paris-based

Qualifications

• 5+ years in RevOps or GTM Ops in B2B SaaS, ideally PLG + SLG.
• Experience owning customer operations for a portfolio at scale (health scores, churn risk, renewal forecasting).
• Hands-on CRM admin experience (HubSpot) and familiarity with customer platforms.

Responsibilities

• Design revenue motions and own the systems and data behind them.
• Build one-view dashboards by integrating usage, billing and CRM data.
• Lead churn risk alerts and renewal/NRR forecasting for leadership.
• Enable expansion via signals and pipeline for upsell/cross-sell.
• Collaborate with Sales, CX, Account Management and Partnerships to streamline engagement.

Skills

CRM administration

Data-driven decisions

Stakeholder management

Communication

French and English fluency

Tools

HubSpot

Gainsight

ChurnZero

Planhat

Job description

lemlist is seeking a Senior Revenue Operations Manager (Customer Ops) to design and own revenue motions, from customer onboarding through renewals and expansions. The role centers on HubSpot and the customer platform, turning data into actionable recommendations for Customer Experience, Account Management, and Sales leadership.

You'll drive dashboards, risk detection, and forecast accuracy, while enabling cross-functional partnerships and AI-enabled automation in a remote-friendly, Paris-based