Senior Revenue Operations Leader | CRO Partner

opengov; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

OpenGov is seeking a Senior Manager of Revenue Operations to lead the Sales and Customer Success Operations team and serve as the primary operations partner to the Chief Revenue Officer. This player-coach role combines leadership with hands-on modeling, owning metrics, forecasting, planning, and program management to enable quick, confident decisions at the CRO level.

The role requires steering a lean team, driving accountability, and delivering high-visibility results across go-to-market

Qualifications

• Minimum of 10 years in sales operations, revenue operations, customer success operations, business analytics, or a finance function supporting a go-to-market organization.
• Minimum of 3 years of direct people management experience.
• Demonstrated track record of hiring, developing, and retaining high-performing analysts and operations leaders.
• Direct experience supporting both sales and customer success in a B2B SaaS model, including forecasting and quota planning.

Responsibilities

• Lead, hire, and develop a team of Sales and Customer Success operations managers and analysts.
• Act as the operations partner to the Chief Revenue Officer.
• Own the metrics layer for the Revenue organization with definitions and reporting.
• Oversee weekly forecast process for new business, renewals, and expansion.
• Drive cross-functional initiatives from framing to delivery for the CRO.
• Partner with Sales and Customer Success leadership on performance management and scorecards.
• Support headcount planning and hiring in partnership with Talent Acquisition and Finance.
• Champion AI as the default working method across the team.
• Handle unscoped problems prioritizing business impact.

Skills

People management

Forecasting

Analytics

Sales operations

Cross-functional collaboration

AI adoption

Job description

OpenGov is seeking a Senior Manager of Revenue Operations to lead the Sales and Customer Success Operations team and serve as the primary operations partner to the Chief Revenue Officer. This player-coach role combines leadership with hands-on modeling, owning metrics, forecasting, planning, and program management to enable quick, confident decisions at the CRO level.

The role requires steering a lean team, driving accountability, and delivering high-visibility results across go-to-market