Senior Revenue Operations Leader - AI-Driven Growth (India)

Remote; San Francisco (CA); A distancia; USD 37.000 - 53.000; Jornada completa

Descripción de la vacante

HighLevel, a cloud-based marketing and sales platform, is seeking a Sr. Manager, Revenue Operations in India. You’ll partner with leadership to design planning, forecasting, and investment cases that connect support activity to revenue outcomes.

You will lead KPI frameworks, build analytics infrastructure, and oversee AI-enabled automation, shaping scalable operations across a remote-first global team.

Formación

• 10+ years of professional trajectory within Revenue, Support, or Customer Success Operations.
• MBA or background in management consulting is highly preferred.
• Proven architect who has designed and scaled support operations infrastructure within enterprise environments.
• Deep expertise in establishing the causal nexus between service excellence metrics and quantifiable bottom-line outcomes like customer retention and revenue health.
• Operational mastery of AI-driven automation workflows, with a disciplined focus on verifying resolution throughput, quality auditing, and deflection efficacy.

Responsabilidades

• Lead annual and quarterly planning with capacity planning and demand signals.
• Own forecasting frameworks for the Support organization and related metrics.
• Build financial models and business cases to support tooling investments and AI capabilities.
• Design KPI framework for Support (CSAT, resolution time, escalation rates).
• Develop analytics infrastructure to give leadership visibility into team and channel performance.
• Partner with GTM, Product, and AI teams to surface structured findings and drive revenue outcomes.

Descripción del empleo

HighLevel, a cloud-based marketing and sales platform, is seeking a Sr. Manager, Revenue Operations in India. You’ll partner with leadership to design planning, forecasting, and investment cases that connect support activity to revenue outcomes.

You will lead KPI frameworks, build analytics infrastructure, and oversee AI-enabled automation, shaping scalable operations across a remote-first global team.