Senior Retention Advocate (Remote)

Fetch Pet Insurance; New York (NY); Remote; USD 30,000 - 120,000; Full time

Benefits offered by this job

401k matching

PTO - 20 days accrued annually

Fetch Pet Insurance discount - 50% off

Job summary

A leading pet wellness company is seeking a Retention Advocate to help pet parents retain their coverage. The ideal candidate will have at least 5 years of call center experience and proven skills in communication and negotiation. This full-time position offers a competitive hourly base of $30.00 with an On Target Earnings (OTE) range of $62,000.00-$120,000.00+, including extensive employee benefits and a supportive work culture.

Qualifications

• Minimum of 5 years in a call center environment, with at least 3 in retention or sales support.
• Proven track record of exceeding retention goals.
• Advanced understanding of customer lifecycle and value in insurance products.

Responsibilities

• Manage high volume customer retention interactions autonomously.
• Serve as a subject matter expert in retention strategies.
• Analyze data to drive renewal decisions.

Skills

Communication skills

Problem-solving skills

Negotiation skills

Tools

CRM systems

Analytics dashboards

G-Suite

Call management tools

Job description

A leading pet wellness company is seeking a Retention Advocate to help pet parents retain their coverage. The ideal candidate will have at least 5 years of call center experience and proven skills in communication and negotiation. This full-time position offers a competitive hourly base of $30.00 with an On Target Earnings (OTE) range of $62,000.00-$120,000.00+, including extensive employee benefits and a supportive work culture.