Senior Pet Insurance Retention Specialist

Fetch; United States; Remote; USD 30,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Pet Insurance discount

Comprehensive health plans

Job summary

Fetch is seeking a Retention Advocate to join their team. In this role, you will handle customer interactions that require retention strategies, utilizing your sales and problem-solving skills to ensure customer satisfaction and retention.

You will manage high-volume interactions with exceptional precision, and your ability to navigate challenging conversations will be key in keeping customers. This position offers a competitive hourly wage with additional incentive potential, comprehensive benefits, and an opportunity to work in a dynamic team-focused environment.

Qualifications

• Proven track record of exceeding retention goals.
• Expert-level communication and negotiation skills.
• High professionalism and composure under pressure.

Responsibilities

• Manage complex customer retention interactions.
• Serve as a subject-matter expert in retention strategies.
• Analyze data and trends to inform retention strategies.

Skills

Communication skills

Negotiation skills

Sales skills

Analytical skills

Education

5+ years in a call center environment

3+ years in a retention, renewal, or sales role

Tools

CRM systems

Analytics dashboards

G-Suite

Job description

Fetch is seeking a Retention Advocate to join their team. In this role, you will handle customer interactions that require retention strategies, utilizing your sales and problem-solving skills to ensure customer satisfaction and retention.

You will manage high-volume interactions with exceptional precision, and your ability to navigate challenging conversations will be key in keeping customers. This position offers a competitive hourly wage with additional incentive potential, comprehensive benefits, and an opportunity to work in a dynamic team-focused environment.