Senior Retail Mortgage Operations Leader

Td Wealth Management; Boca Raton (FL); On-site; USD 115,000 - 173,000; Full time

Job summary

TD Bank seeks a Retail Lending Operations Group Manager I to oversee end-to-end Retail Credit Loan Origination activities across assigned units. Role includes pipeline management, workflow, turnaround, and quality monitoring, with office presence 4 days weekly from commutable locations such as Jacksonville, FL or Boca Raton, FL.

You will lead staffing, training, and policy adherence, ensuring accurate loan delivery while meeting operational metrics and regulatory standards.

Qualifications

• Bachelor's degree or relevant work experience in addition to experience below.
• 5+ Years Residential Mortgage loan experience of conventional, FHA, and VA loans and Consumer Loan experience.
• Must have management experience 5+ years with overall responsibility for processing, underwriting, and closing of residential mortgage loans.
• Extensive working knowledge of residential loan documentation, complete knowledge of FNMA DU and FHLMC LP automated underwriting systems.
• Must also be familiar with mortgage documentation for jumbo loans, FHA VA and niche products such as Alt-A loans.
• CMB certification
• FHA DE and / or VA LAPP designations
• Excellent oral and written communication skills
• Excellent PC skills and familiarity with standard office equipment
• Ability to work in a fast-paced dynamic environment
• Detail-oriented, self-motivated, possessing excellent organizational, analytical and decision-making skills
• Knowledge of regulatory, Investor and departmental policies for compliance and residential lending laws
• Knowledge of CRA products and Industry
• Project management skills are required
• Fast paced environment; ability to multi-task effectively
• Based on business volume and turn times additional hours and/or weekend hours may be required
• Ability to effectively communicate with all levels of management
• Ability to think out of the box in structuring and processing loan requests
• Strong pipeline management experience preferred
• Customer experience/excellence skills preferred
• Experience collaborating with partners preferred
• Strategic skills preferred
• People manager experience preferred

Responsibilities

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling disciplinary actions
• Oversees single to multi-faceted Retail Credit and Loan Origination functions/disciplines
• Responsible for overseeing the day to day management of all assigned staff
• Provides daily leadership to staff with regards to all process, policy, account management, processing underwriting, and closing functions as needed
• Ensures established policy and procedure is followed by all operations team members
• Supports the commitment to WOW! Service by meeting or exceeding established Operational Metrics in each of the following areas: processing, underwriting, closing
• Responsible for ensuring accurate loan delivery
• Provides training and/or guidance to team members and sales staff (this includes management level team members)
• Supports TD Bank's mission, vision, strategic goals, quality initiatives and service standards
• Coaches and mentors operations staff
• Adheres to all audit, regulatory, and compliance requirements Lending authority required in accordance with the Bank's Retail Lending Authority and Exception Approval Policy
• Develops and maintains strong business relationships with Retail, Product, and other business partners, facilitates partnership meetings

Skills

People management

Loan origination

Regulatory compliance

Coaching & mentoring

Project management

Education

Bachelor's degree

CMB certification

FHA DE / VA LAPP designations

Tools

FNMA DU

FHLMC LP

Job description

TD Bank seeks a Retail Lending Operations Group Manager I to oversee end-to-end Retail Credit Loan Origination activities across assigned units. Role includes pipeline management, workflow, turnaround, and quality monitoring, with office presence 4 days weekly from commutable locations such as Jacksonville, FL or Boca Raton, FL.

You will lead staffing, training, and policy adherence, ensuring accurate loan delivery while meeting operational metrics and regulatory standards.