Retail Lending Processing Group Manager

TD; Boca Raton (FL); On-site; USD 115,000 - 173,000; Full time

Job summary

TD Bank seeks an experienced Retail Lending Operations Group Manager I to oversee the end-to-end Retail Credit Loan Origination process in the Jacksonville area. You will manage pipeline, workflow, turnaround, and quality while guiding a team to deliver accurate loan delivery.

Role requires 5+ years mortgage experience, strong leadership, regulatory knowledge, and the ability to work from an office four days per week from approved locations, including Jacksonville or Boca Raton.

Qualifications

• Bachelor’s degree or equivalent work experience.

Responsibilities

• Oversee end-to-end Retail Credit and Loan Origination within the unit.
• Manage daily pipeline, workflow, productivity, and quality monitoring.
• Lead and develop staff, set goals, and manage performance.
• Ensure compliance with policy, audit, and regulatory requirements.
• Maintain strong relationships with Retail, Product, and partners.
• Ensure accurate loan delivery and adherence to deadlines.
• Provide training and guidance to team and sales staff.

Skills

People management

Leadership

Communication skills

Regulatory knowledge

Project management

Multi-tasking

Attention to detail

Analytical skills

Education

Bachelor's degree or equivalent

CMB certification

FHA DE / VA LAPP designations

Tools

FNMA DU

FHLMC LP

Mortgage underwriting software

Job description

Work Location:

Jacksonville, Florida, United States of America

Hours:

40

Pay Details:

$115,440 - $173,160 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Retail Lending Operations Group Mgr I is responsible for the oversight and overall day to day activities of the end to end Retail Credit Loan Origination process within assigned Unit. Functions include oversight of daily activities, including pipeline management, workflow, turnaround, productivity, process management, account management, and quality monitoring.

Note: Role reports into an office 4 days per week. Must be a commutable distance from one of the following locations: Jacksonville, FL; Charlotte, NC; Mt Laurel, NJ; Portland, ME; Lewiston, ME; Boca Raton, FL; Greenville, SC.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees single to multi-faceted Retail Credit and Loan Origination functions/disciplines
• Responsible for overseeing the day to day management of all assigned staff
• Provides daily leadership to staff with regards to all process, policy, account management, processing underwriting, and closing functions as needed
• Ensures established policy and procedure is followed by all operations team members
• Supports the commitment to WOW! Service by meeting or exceeding established Operational Metrics in each of the following areas: processing, underwriting, closing
• Responsible for ensuring accurate loan delivery
• Provides training and/or guidance to team members and sales staff (this includes management level team members)
• Supports TD Bank’s mission, vision, strategic goals, quality initiatives and service standards
• Coaches and mentors operations staff
• Adheres to all audit, regulatory, and compliance requirements Lending authority required in accordance with the Bank’s Retail Lending Authority and Exception Approval Policy
• Develops and maintains strong business relationships with Retail, Product, and other business partners, facilitates partnership meetings

Education & Experience:

• Bachelor’s degree or relevant work experience in addition to experience below
• 5+ Years Residential Mortgage loan experience of conventional, FHA, and VA loans and Consumer Loan experience
• Must have management experience 5+ years with overall responsibility for processing, underwriting, and closing of residential mortgage loans
• Extensive working knowledge of residential loan documentation, complete knowledge of FNMA DU and FHLMC LP automated underwriting systems
• Must also be familiar with mortgage documentation for jumbo loans, FHA VA and niche products such as Alt-A loans
• CMB certification
• FHA DE and / or VA LAPP designations
• Excellent oral and written communication skills
• Excellent PC skills and familiarity with standard office equipment
• Ability to work in a fast-paced dynamic environment
• Detail-oriented, self-motivated, possessing excellent organizational, analytical and decision-making skills
• Knowledge of regulatory, Investor and departmental policies for compliance and residential lending laws
• Knowledge of CRA products and Industry
• Project management skills are required
• Fast paced environment; ability to multi-task effectively
• Based on business volume and turn times additional hours and/or weekend hours may be required
• Ability to effectively communicate with all levels of management ability to think out of the... Sorry, truncated. "