Senior Retail Media Strategy & Performance Lead

Skai; San Francisco (CA); Hybrid; USD 100,000 - 120,000; Full time

Job summary

Skai is seeking a Senior Expert Services Manager to own strategy and outcomes for a portfolio of enterprise retail media clients. You will lead planning and hands-on execution across Amazon, Walmart and other networks, driving performance and client outcomes.

You will advise on budgets, run QBRs, build custom analyses, and mentor colleagues while partnering with product, sales and technical teams to shape Skai's platform evolution.

Qualifications

• Enterprise retail media ownership with end-to-end accountability.
• Hands-on across Amazon and Walmart DSPs, with Sponsored Products/Banners, and 1P vs 3P distinctions.
• Ability to perform advanced analyses beyond standard reports (incrementality, multi-touch attribution).
• Ability to tie metrics to client business objectives, not just dashboards.
• Fluency in retail media ecosystems and cross-network dynamics.
• Experience using generative AI tools (Claude) to produce outputs.

Responsibilities

• Own strategy, performance and outcomes for enterprise retail media accounts.
• Plan, build and optimise campaigns across major networks with hands-on management.
• Investigate performance issues and provide actionable recommendations.
• Advise clients on media planning, budgets and best practices.
• Lead quarterly business reviews and support renewals and growth conversations.
• Create custom analyses and automations when standard tools fall short.
• Act as regional retail media SME and mentor colleagues.

Skills

Retail media ownership

Amazon

Walmart

Analytics depth

Root-cause analysis

Gen AI tools (Claude)

Tools

Vendor Central

Seller Central

Amazon DSP

Walmart DSP

Job description

Skai is seeking a Senior Expert Services Manager to own strategy and outcomes for a portfolio of enterprise retail media clients. You will lead planning and hands-on execution across Amazon, Walmart and other networks, driving performance and client outcomes.

You will advise on budgets, run QBRs, build custom analyses, and mentor colleagues while partnering with product, sales and technical teams to shape Skai's platform evolution.