Senior Retail Energy Operations Leader

AES Corporation; Houston (TX); Hybrid; USD 140,000 - 190,000; Full time

Job summary

AES Corporation's AES Clean Energy unit seeks a Senior Manager, Retail Operations to oversee day-to-day operations for a retail electricity portfolio, ensuring reliable service and proper market participation across ERCOT/PJM. The role requires independence, teamwork, and in-depth knowledge of load management, metering, settlements, and regulatory obligations, with strong stakeholder engagement.

You'll coordinate with utilities, ISOs, and internal teams to optimize processes and maintain

Qualifications

• Bachelor’s degree and 5+ years of retail experience in ERCOT and/or PJM load management, with familiarity with trading desk operations.
• Strong understanding of wholesale and retail power markets, including load, scheduling, metering, settlements, and market transactions.
• Strong communication and relationship-management skills, especially with external market and utility stakeholders.
• Preferred experience with EDI transactions, meter data management, energy management systems, or retail energy platforms.
• Results-oriented and self-driven, with strong initiative.

Responsibilities

• Lead the integration of new load contracts, including required market participation registrations and regulatory filings.
• Coordinate customer enrollment, load-serving obligations, scheduling requirements, and related operational activities.
• Work with utility and ISO/RTO personnel to resolve operational issues, including meter data, load discrepancies, EDI issues, and settlements.
• Participate in utility and ISO/RTO meetings, working groups, market calls, stakeholder discussions, and industry forums, as appropriate.
• Maintain strong relationships with utility account representatives, market operators, transmission/distribution providers, and third-party service providers.
• Manage daily operations supporting the company’s retail electricity portfolio across relevant utility territories and wholesale power markets.
• Coordinate with Trading, Origination, and Market Operations to ensure retail load obligations are properly managed.
• Establish and maintain operating procedures, controls, and workflows that improve accuracy, reliability, and scalability.
• Develop and maintain processes to monitor market deadlines and operational obligations.
• Partner with Settlements and Finance teams to ensure accurate utility and ISO/RTO settlement data.
• Oversee the integrity and timely flow of operational data between utilities, ISOs/RTOs, internal systems, and third-party providers.
• Ensure retail operations comply with applicable utility tariffs, ISO/RTO rules, state requirements, market protocols, and company policies.
• Identify operational risks and develop mitigation strategies with Risk, Legal, Regulatory, and Compliance teams.
• Support the structuring and execution of retail supply agreements and long-term contracts.
• Prepare internal approval materials in collaboration with the broader team.

Skills

Retail electricity operations

Stakeholder relationship management

Market participation & settlements

ISO/RTO coordination

Communication skills

Education

Bachelor’s degree in a relevant field

Tools

EDI transactions

Meter data management

Energy management systems

Job description

AES Corporation's AES Clean Energy unit seeks a Senior Manager, Retail Operations to oversee day-to-day operations for a retail electricity portfolio, ensuring reliable service and proper market participation across ERCOT/PJM. The role requires independence, teamwork, and in-depth knowledge of load management, metering, settlements, and regulatory obligations, with strong stakeholder engagement.

You'll coordinate with utilities, ISOs, and internal teams to optimize processes and maintain