Manager, Retail Operations

AES; Houston (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

AES Corporation is seeking a Manager, Retail Operations to oversee day-to-day operations for a retail electricity portfolio, ensuring reliable service and regulatory compliance across multiple markets. You will coordinate enrollment, load obligations, scheduling, and settlements, while maintaining strong relationships with utilities and market operators.

The role requires deep retail electricity operations experience, ISO/RTO market knowledge, and the ability to drive process improvements in a

Qualifications

• Bachelor’s degree and 5+ years of retail experience in ERCOT and/or PJM load management.
• Strong understanding of wholesale and retail power markets, including load, scheduling, metering, settlements, and market transactions.
• Strong communication and relationship-management skills, especially with external market and utility stakeholders.
• Preferred experience with EDI transactions, meter data management, energy management systems, or retail energy platforms.

Responsibilities

• Lead the integration of new load contracts, including required market participation registrations and regulatory filings.
• Coordinate customer enrollment, load-serving obligations, scheduling requirements, and related operational activities.
• Work with utility and ISO/RTO personnel to resolve operational issues, including meter data, load discrepancies, EDI issues, and settlements.
• Participate in utility and ISO/RTO meetings, working groups, market calls, stakeholder discussions, and industry forums, as appropriate.
• Maintain strong relationships with utility account representatives, market operators, transmission/distribution providers, and third-party service providers.
• Manage daily operations supporting the company’s retail electricity portfolio across relevant utility territories and wholesale power markets.
• Coordinate with Trading, Origination, and Market Operations to ensure retail load obligations are properly managed.
• Establish and maintain operating procedures, controls, and workflows that improve accuracy, reliability, and scalability.
• Develop and maintain processes to monitor market deadlines and operational obligations.
• Partner with Settlements and Finance teams to ensure accurate utility and ISO/RTO settlement data.
• Oversee the integrity and timely flow of operational data between utilities, ISOs/RTOs, internal systems, and third-party providers.
• Ensure retail operations comply with applicable utility tariffs, ISO/RTO rules, state requirements, market protocols, and company policies.
• Identify operational risks and develop mitigation strategies with Risk, Legal, Regulatory, and Compliance teams.
• Support the structuring and execution of retail supply agreements and long-term contracts.
• Prepare internal approval materials in collaboration with the broader team.

Skills

Retail electricity operations

Communication skills

Relationship management

Education

Bachelor’s degree

Tools

EDI transactions

Meter data management

Energy management systems

Retail energy platforms

Job description

Are you ready to be part of a companythat’snot just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company witha teamof 8,300employees across 12 countries. AES has been ranked #1 byBloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricityfor millions of peopleworldwide. We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work rankings across the markets where weoperate. AES was also named one of the World’s Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.

Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute’s Edison Awards in the twenty-first century, a distinction honoringglobal leadership in advancing the electric power industry. Ifyou’reready to be part of a companythat’snot just adapting to change, but driving it, AES is the place for you.We’renot just building a more sustainable future,we’repowering it.

AES Clean Energy, part of The AES Corporation, is a leading global energy company focused on sustainable energy solutions, including solar, wind, and energy storage. Through investments in innovative technologies, AES Clean Energy accelerates the transition to clean energy and helps reduce carbon emissions. The company also works with data center operators to optimize load siting, including locating new projects in areas with strong energy resources and grid interconnections, while supporting a path to decarbonization.

AES Clean Energy also partners with C&I customers to design tailored energy solutions that support sustainability goals while effectively managing energy costs. These solutions may include retail offerings.

The Manager, Retail Operations oversees day-to-day operations for a retail electricity portfolio, ensuring reliable service, accurate market participation, regulatory compliance, settlement oversight, customer relations, and coordination with utilities, ISOs, RTOs, and other market participants. Success in this role requires independence, strong teamwork, and a growth mindset in a fast-paced environment.

This role is a key operational liaison among the company, wholesale power markets, utilities, customers, and internal commercial, scheduling, settlements, risk, and customer operations teams. The ideal candidate brings deep retail electricity operations expertise and practical experience with ISO/RTO market processes, utility requirements, and evolving regulatory obligations.

Key responsibilities :

• Lead the integration of new load contracts, including required market participation registrations and regulatory filings
• Coordinate customer enrollment, load-serving obligations, scheduling requirements, and related operational activities
• Work with utility and ISO/RTO personnel to resolve operational issues, including meter data, load discrepancies, EDI issues, and settlements
• Participate in utility and ISO/RTO meetings, working groups, market calls, stakeholder discussions, and industry forums, as appropriate
• Maintain strong relationships with utility account representatives, market operators, transmission/distribution providers, and third-party service providers
• Manage daily operations supporting the company’s retail electricity portfolio across relevant utility territories and wholesale power markets
• Coordinate with Trading, Origination, and Market Operations to ensure retail load obligations are properly managed
• Establish and maintain operating procedures, controls, and workflows that improve accuracy, reliability, and scalability
• Develop and maintain processes to monitor market deadlines and operational obligations
• Partner with Settlements and Finance teams to ensureaccurateutility and ISO/RTO settlement data
• Oversee the integrity andtimelyflow of operational data between utilities, ISOs/RTOs, internal systems, and third-party providers
• Ensure retail operations comply with applicable utility tariffs, ISO/RTO rules, state requirements, market protocols, and company policies
• Identify operational risks and develop mitigation strategies with Risk, Legal, Regulatory, and Compliance teams
• Support the structuring and execution of retail supply agreements and long-term contracts
• Prepare internal approval materials in collaboration with the broader team

Qualifications :

• Bachelor’s degree and 5+ years of retail experience in ERCOT and/or PJM load management, with familiarity with trading desk operations
• Strong understanding of wholesale and retail power markets, including load, scheduling, metering, settlements, and market transactions
• Strong communication and relationship-management skills, especially with external market and utility stakeholders
• Preferred experience with EDI transactions, meter data management, energy management systems, or retail energy platforms
• Results-oriented and self-driven, with strong initiative

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.