Senior Retail Collections Specialist

Republic Bank; Louisville (KY); Presencial; USD 50.000 - 62.000; Jornada completa

Descripción de la vacante

Republic Bank in Louisville, KY is seeking a Retail Collections Adjuster IV to contact and work with delinquent loan clients across assigned queues, ensuring compliance and loss mitigation strategies.

You will handle 45+ day delinquencies through liquidation, coordinate with Legal and Compliance, and participate in cross-functional process improvements while maintaining high standards of customer communication and integrity.

Formación

• Minimum of 5 years credit collection experience.
• Minimum of 5 years in managing foreclosures and negotiating short sales.
• Proficient in Word and Excel, with previous collection experience.

Responsabilidades

• Contact clients to resolve delinquent loans from 45 days past due through liquidation.
• Manage daily queues and prioritize accounts.
• Recommend to management legal action, repossession, restructuring or liquidation strategies, loss mitigation and property maintenance needs.
• When needed, meet with clients face-to-face to gather a full understanding of the financial hardship causing the problem.
• Comprehend complex collection issues, identify business impacts, and provide resources necessary to resolve them.
• Handle inbound, outbound, and internal calls simultaneously.
• Assist with documenting all processes and procedures in relation to collection efforts.
• Assist in the data audit process of the Collections Monitoring Scorecard.
• Work with the Legal and Compliance Department regarding new and updated procedural changes as well as assisting Management with other accounts in litigation.
• Partner closely with cross-functional teams to identify efficiencies and enhancements regarding communication and streamlining manual processes as well as identify potential impacts of client experiences.
• Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.

Conocimientos

Credit collection

Foreclosure management

Negotiation

Herramientas

Word

Excel

Descripción del empleo

Republic Bank in Louisville, KY is seeking a Retail Collections Adjuster IV to contact and work with delinquent loan clients across assigned queues, ensuring compliance and loss mitigation strategies.

You will handle 45+ day delinquencies through liquidation, coordinate with Legal and Compliance, and participate in cross-functional process improvements while maintaining high standards of customer communication and integrity.