Delinquency & Recovery Specialist - Consumer Loans

WesBanco, Inc.; Elizabethtown (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

WesBanco, Inc. in Kentucky seeks a Collections professional to manage the day-to-day collections of a portfolio of credit lines and loans, ensuring compliance with state and federal regulations.

The role involves preparing files as delinquencies progress, recommending actions to secure collateral or collect past due amounts, and maintaining detailed records in the Intellect system. High school diploma required; 1 year related experience preferred.

Qualifications

• High School Diploma or GED required.
• One year of related experience or training preferred.
• Ability to work in a fast-paced environment.
• Proficient written and verbal communication with management, employees and customers.

Responsibilities

• Initiates outbound and receives inbound phone calls relating to the collection of delinquent accounts.
• Reduces delinquency and minimizes charge offs on assigned accounts.
• Determines reason for non-payment.
• Performs skip tracing to locate customers.
• Reviews bank systems to determine the scope of the customer relationship.
• Prepares documentation for modifications and extensions.
• Negotiates payment arrangements with borrowers.
• Maintains detailed tracking logs for all accounts.
• Processes GL and Payment Tickets when payments are received.
• Researches and resolves billing disputes on assigned accounts.
• Verifies insurance for collateralized loans as needed.
• Orders appraisals when appropriate.
• Analyzes loan/collateral files to determine action.

Skills

Outbound calls

Inbound calls

Skip Trace

Negotiation

Documentation

Account analysis

Regulatory knowledge

Education

High School Diploma or GED

Tools

FIS/IBS

Image Centre

Intellect system

Job description

WesBanco, Inc. in Kentucky seeks a Collections professional to manage the day-to-day collections of a portfolio of credit lines and loans, ensuring compliance with state and federal regulations.

The role involves preparing files as delinquencies progress, recommending actions to secure collateral or collect past due amounts, and maintaining detailed records in the Intellect system. High school diploma required; 1 year related experience preferred.