Senior Collections Specialist — Recovery & Compliance Expert

Transcend Credit Union; Louisville (KY); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Transcend Credit Union in Louisville, KY is seeking an experienced Senior Collections Specialist to lead delinquency management and asset protection while helping members navigate financial challenges.

You will handle consumer collections, coordinate repossessions and bankruptcies, ensure compliance, and partner with members to create workable repayment plans. Join a service-driven team focused on integrity, accuracy, and member well-being.

Qualifikationen

• Five years of progressive experience in Collections in a Financial Institution or equivalent work experience preferred.
• High School Diploma required.
• Comprehensive knowledge of regulations and laws affecting Collections and Lending, with emphasis on Foreclosure, Repossession, Bankruptcy Code and Legal process.

Aufgaben

• Manage delinquent loan accounts in accordance with credit union collection policies and procedures.
• Contact members by phone, mail, and other approved communication channels to determine causes of delinquency and establish repayment solutions.
• Work collaboratively with members to create effective workout plans and bring accounts current whenever possible.
• Maintain accurate account records, update system notes, and document collection activities.
• Monitor and control delinquent accounts to minimize losses and maximize recoveries.
• Prepare and coordinate repossession activities and assist with the assignment of approved outside recovery agents.
• Handle warranty cancellations as needed.
• Assist with the management of charged-off accounts and recovery efforts.
• File claims, coordinate legal processes, and attend hearings as needed.
• Track and report recovery activity on a monthly basis.

Kenntnisse

Communication skills

Interpersonal skills

Self-motivated

Results oriented

Ausbildung

High School Diploma

Jobbeschreibung

Transcend Credit Union in Louisville, KY is seeking an experienced Senior Collections Specialist to lead delinquency management and asset protection while helping members navigate financial challenges.

You will handle consumer collections, coordinate repossessions and bankruptcies, ensure compliance, and partner with members to create workable repayment plans. Join a service-driven team focused on integrity, accuracy, and member well-being.