Senior Retail Client Partner – Onsite CRM & Growth Lead

Cognizant; San Antonio (TX); On-site; USD 140,000 - 165,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Paid Time Off

401(k) plan

Long-term Disability

Short-term Disability

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in San Antonio, TX is seeking a Client Relationship Manager (CRM) for Retail. You will own client accounts, partner with the Client Partner, manage day-to-day operations, drive account growth, and ensure delivery excellence.

Role requires strong business acumen, leadership, and a proactive mindset; retail experience preferred but other industries with client-facing or consulting experience will be considered. This is an onsite, full-time role with a salary range.

Qualifications

• 15+ years of client-facing experience in a consulting firm or IT services/outsourcing environment.
• Proven experience managing client P&L of $15M+ with financial reporting and metrics.

Responsibilities

• Build and maintain trusted relationships with key client stakeholders.
• Develop a deep understanding of client environments and priorities.
• Partner with clients to define business problems and co-create solutions.
• Drive renewals, extensions, and expansion opportunities including RFPs and bids.
• Monitor industry trends and propose forward-looking ideas.
• Be the primary day-to-day contact for assigned clients.
• Own backlog growth including renewals and extensions.
• Lead onsite project teams and align with client objectives.

Skills

Client-facing experience

Leadership

Communication

Stakeholder management

Education

Bachelor’s degree

Job description

Cognizant in San Antonio, TX is seeking a Client Relationship Manager (CRM) for Retail. You will own client accounts, partner with the Client Partner, manage day-to-day operations, drive account growth, and ensure delivery excellence.

Role requires strong business acumen, leadership, and a proactive mindset; retail experience preferred but other industries with client-facing or consulting experience will be considered. This is an onsite, full-time role with a salary range.