Client Relationship Manager (CRM) - Retail - San Antonio, TX

Cognizant; San Antonio (TX); On-site; USD 140,000 - 165,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Paid Time Off

401(k) plan

Long-term Disability

Short-term Disability

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in San Antonio, TX is seeking a Client Relationship Manager (CRM) for Retail. You will own client accounts, partner with the Client Partner, manage day-to-day operations, drive account growth, and ensure delivery excellence.

Role requires strong business acumen, leadership, and a proactive mindset; retail experience preferred but other industries with client-facing or consulting experience will be considered. This is an onsite, full-time role with a salary range.

Qualifications

• 15+ years of client-facing experience in a consulting firm or IT services/outsourcing environment.
• Proven experience managing client P&L of $15M+ with financial reporting and metrics.

Responsibilities

• Build and maintain trusted relationships with key client stakeholders.
• Develop a deep understanding of client environments and priorities.
• Partner with clients to define business problems and co-create solutions.
• Drive renewals, extensions, and expansion opportunities including RFPs and bids.
• Monitor industry trends and propose forward-looking ideas.
• Be the primary day-to-day contact for assigned clients.
• Own backlog growth including renewals and extensions.
• Lead onsite project teams and align with client objectives.

Skills

Client-facing experience

Leadership

Communication

Stakeholder management

Education

Bachelor’s degree

Job description

Client Relationship Manager (CRM) - Retail

Retail, Consumer Goods, Travel & Hospitality (RCGTH)

Level: Associate Director

Location: San Antonio TX

Candidates must reside in San Antonio, TX or be willing to relocate.

Work Model: Onsite / Client-facing

Employment Type: Full-Time

About the role:

Client Relationship Managers (CRMs) are key contributors to the commercial success of Cognizant's IT and Consulting business. In this high visibility role, you will act as a business owner for assigned client accounts, partnering closely with the Client Partner to manage day-to-day operations, drive account growth, and ensure delivery excellence. You will be responsible for managing account P&L, expanding existing engagements, identifying new opportunities, and fostering strong, trusted relationships with senior client stakeholders. This role requires strong business acumen, leadership capability, and a proactive, growth-oriented mindset.

Retail industry experience is strongly preferred. However, candidates from other industries with relevant client-facing, consulting, or business development experience will also be considered.

In this role, you will

• Build and maintain trusted relationships with key client stakeholders
• Develop a deep understanding of client environments, priorities, and challenges
• Partner with clients to define business problems and co create innovative solutions
• Drive renewals, extensions, and expansion opportunities, including proactive RFPs and bids
• Monitor industry trends relevant to client businesses and introduce forward looking ideas
• Serve as the primary day-to-day point of contact for assigned clients
• Own backlog growth, including renewals and extensions of existing engagements
• Lead onsite project teams and ensure alignment with client expectations and objectives

What you must have to be considered

• Minimum 15 years of experience in a client facing role within a consulting firm or IT professional services / outsourcing environment
• Proven experience managing client P&L of $15M+, including financial reporting and metric analysis
• Bachelor’s degree (or equivalent)
• Strong leadership, communication, and stakeholder management skills

These will help you succeed

• Revenue growth and margin performance
• Client satisfaction and retention
• Employee engagement and retention
• Renewal win rates and overall account profitability

Why Join Cognizant

At Cognizant, you will have the opportunity to work with leading Healthcare organizations, influence transformational initiatives, and shape the future of Revenue Cycle Management through technology, innovation, and strategic partnerships. You will be empowered to drive meaningful business outcomes while contributing to one of the industry's leading Healthcare practices.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

The annual salary for this position is between $140,000 - $165,000 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We look after our people, clients, company, communities and climate by doing what's right.
• We cultivate an innovative environment where you can build the career path that’s right for you.

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