Restoration Project Manager

Servpro Industries, Inc.; Salem (MA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Job summary

SERVPRO Team JRF in Salem, MA is seeking a Restoration / Mitigation Project Manager to own a portfolio of Massachusetts jobs, overseeing field crews, communicating with insurance adjusters, and negotiating scopes and change orders.

This role requires at least 3 years of PM experience in restoration, experience with Xactimate and Symbility, and knowledge of IICRC standards. Total compensation ranges from $90,000 – $110,000, including base salary and performance bonus.

Qualifications

• Minimum 3 years of hands-on project management experience in the property restoration industry — water, fire, or mold (not general construction).
• Demonstrated experience writing and managing Xactimate or Symbility estimates.
• Working knowledge of IICRC S500 (WRT) and S520 (AMRT) standards.
• Experience managing insurance adjuster and TPA relationships and navigating the carrier billing process.
• Valid driver's license with a clean driving record — required to operate company vehicles.
• Clean background — background check is a condition of employment.
• Ability to meet the physical demands of the role: lifting, working in confined or wet environments, wearing appropriate PPE.

Responsibilities

• Manage water damage mitigation, fire/smoke restoration, and mold remediation projects from initial response through job close.
• Serve as the primary contact for property owners, insurance adjusters, and TPAs throughout the project lifecycle.
• Write, submit, and negotiate Xactimate and Symbility scopes, supplements, and change orders.
• Schedule, direct, and supervise field crews and subcontractors across active Massachusetts job sites.
• Conduct moisture mapping, psychrometric readings, and daily monitoring documentation on mitigation jobs.
• Ensure all work meets IICRC S500 and S520 standards and carrier program requirements.
• Maintain complete, real-time job documentation: photos, moisture readings, daily logs, authorizations, and certificates of completion.
• Communicate proactively with adjusters and TPAs to move files forward and avoid approval delays.
• Manage materials, equipment, and subcontractor costs to protect job-level gross margin.
• Identify and capture supplemental scope on active jobs.
• Participate in the on-call rotation for after-hours emergency response.

Skills

Project management

Communication with adjusters

Insurance coordination

Tools

Xactimate

Symbility

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance

RESTORATION / MITIGATION PROJECT MANAGER

SERVPRO Team JRF — Salem, MA

Full-Time | Direct Hire | $90,000–$110,000 Total Base and Bonus Compensation

ABOUT SERVPRO TEAM JRF

SERVPRO Team JRF is an independently owned, multi-location restoration franchise serving residential and commercial customers across Massachusetts and New Hampshire. Our Salem, MA office is the hub of our Massachusetts operations, handling water damage mitigation, fire and smoke restoration, mold remediation, and large-loss commercial projects for insurance carriers and their policyholders.

We are an insurance-carrier preferred vendor. We run year-round — not seasonally — and we invest in the people who make our jobs run right. If you have been doing restoration work and want a company that understands what the job actually takes, this is worth reading.

IS THIS YOU?

You have been in restoration for at least three years. You know how to run a water or fire job from first notice of loss to final invoice. You write Xactimate scopes, you manage crews and subs, and you know how to move a file forward with an adjuster without losing the relationship. You are looking for a company that pays what the role is worth and gets out of your way so you can do the job.

If that sounds right, keep reading.

THE OPPORTUNITY

We are hiring a Restoration / Mitigation Project Manager based out of our Salem, MA office. You will own a portfolio of Massachusetts jobs — managing field crews, communicating with insurance adjusters and property owners, writing and negotiating Xactimate and Symbility scopes, and making sure every project closes on time, on budget, and to standard.

Total compensation is $90,000 – $110,000 (base salary plus performance bonus), which reflects what we expect from this role: experienced, independent, and accountable. This is not a training position. We need someone who already knows how restoration jobs run.

WHAT YOU WILL DO

• Manage water damage mitigation, fire/smoke restoration, and mold remediation projects from initial response through job close
• Serve as the primary contact for property owners, insurance adjusters, and TPAs throughout the project lifecycle
• Write, submit, and negotiate Xactimate and Symbility scopes, supplements, and change orders
• Schedule, direct, and supervise field crews and subcontractors across active Massachusetts job sites
• Conduct moisture mapping, psychrometric readings, and daily monitoring documentation on mitigation jobs
• Ensure all work meets IICRC S500 and S520 standards and carrier program requirements
• Maintain complete, real-time job documentation: photos, moisture readings, daily logs, authorizations, and certificates of completion
• Communicate proactively with adjusters and TPAs to move files forward and avoid approval delays
• Manage materials, equipment, and subcontractor costs to protect job-level gross margin
• Identify and capture supplemental scope on active jobs
• Participate in the on-call rotation for after-hours emergency response

REQUIREMENTS

• Minimum 3 years of hands-on project management experience in the property restoration industry — water, fire, or mold (not general construction)
• Demonstrated experience writing and managing Xactimate or Symbility estimates
• Working knowledge of IICRC S500 (WRT) and S520 (AMRT) standards
• Experience managing insurance adjuster and TPA relationships and navigating the carrier billing process
• Valid driver's license with a clean driving record — required to operate company vehicles
• Clean background — background check is a condition of employment
• Ability to meet the physical demands of the role: lifting, working in confined or wet environments, wearing appropriate PPE

STRONGLY PREFERRED

• Active IICRC WRT, ASD, or AMRT certification
• Experience with carrier preferred vendor / TPA programs (Contractor Connection, Alacrity, PSA, or similar)
• OSHA 10 or OSHA 30
• Prior SERVPRO system experience

COMPENSATION & BENEFITS

Total compensation: $90,000 – $110,000 — base salary plus performance bonus tied to job cycle time, close rate, and gross margin

Company vehicle or vehicle allowance

Health, dental, and vision insurance

401(k) with employer match

Paid time off

Company-paid IICRC training and recertification — we invest in your credentials

WHY SERVPRO TEAM JRF

• Year-round, consistent volume through insurance carrier relationships — not seasonal swings or storm-chasing
• National brand, local ownership — you are a name here, not a number
• Owners and leadership who came up in the trades and understand what a field PM actually needs to succeed
• Real advancement opportunity as the company continues to grow across Massachusetts and New Hampshire
• We pay for certifications and training that directly increase your earning potential and market value
• $90,000–$110,000 total comp for a role that earns it — no games, no vague "competitive salary"

If you do not have direct restoration project management experience, please do not apply. This role requires industry-specific knowledge from day one.

SERVPRO Team JRF is an Equal Opportunity Employer.