Senior Restaurant Ops Leader — Drive Guest Experience

Dave & Buster's Management Corporation, Inc.; Braintree (MA); On-site; USD 73,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision

401K matching plan

FREE food

FREE gameplay

FUN work environment

Grow your career

Two brands under one roof

Job summary

Dave & Buster's Management Corporation, Inc. is seeking a Senior Manager to provide leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results across front- or back-of-house areas.

You will manage a high-energy team, analyze financial reports, control costs, and drive guest satisfaction while meeting or exceeding budgets. Expect a demanding schedule, with weekends, nights, and holidays required.

Qualifications

• 5+ years of Restaurant/Hospitality Experience.
• Proficient in managing the cost of goods sold and labor.
• Strong business acumen.
• Ability to lead a team to create a memorable guest experience.
• The ability to work weekends, nights and holidays.
• 21+ years of age.

Responsibilities

• Promote positive team member relations, including effective delegation of managerial duties and fostering high staff morale.
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets.
• Ensure the execution of staff training programs.
• Ensure staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience.
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games.
• Maintain a safe and secure environment for all guests and staff.
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures.

Skills

Leadership

Budgeting

Team leadership

Guest experience

Communication

Job description

Dave & Buster's Management Corporation, Inc. is seeking a Senior Manager to provide leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results across front- or back-of-house areas.

You will manage a high-energy team, analyze financial reports, control costs, and drive guest satisfaction while meeting or exceeding budgets. Expect a demanding schedule, with weekends, nights, and holidays required.