Senior Restaurant Operations Manager

Yoshinoya America, Inc.; Pasadena (CA); On-site; USD 34,000 - 44,000; Full time

Job summary

Yoshinoya America, Inc. in Pasadena, CA is seeking a restaurant shift lead to oversee daily operations, food preparation, cashiering and guest relations while supervising team members.

You’ll train staff, monitor shift activities, and ensure compliance with Yoshinoya’s safety and quality standards. This role requires a minimum of 2 years restaurant experience, fluency in English, and the ability to manage scheduling, inventory, cash handling, and customer service.

Qualifications

• Minimum 2 years restaurant experience, preferably in QSR or Fast Casual.
• Fluent in English (written and verbal).
• Ability to: read and interpret documents such as safety policies and operating/maintenance instructions.
• Prepare routine reports.
• Speak effectively to customers.
• Add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions and decimals.
• Compute, ratio, and percent to draw and interpret graphs.
• Apply common sense understanding to carry out instructions provided in written, oral or diagram form.
• Follow company procedures.
• Interact with customers and coworkers.

Responsibilities

• Participates daily in food preparation, cooking, plating, cashiering and guest relations while supervising and directing others.
• Serves as back up to team members and covers breaks as needed.
• Ensures that all food and beverages are made and presented according to Yoshinoya specifications, procedures, and safe handling requirements.
• Effectively trains the staff, and monitors activities throughout the shift, providing consistent feedback, including recognition and positive reinforcement.
• Conducts performance reviews with the District Manager.
• Performance manage and Issues disciplinary notices to employees, as necessary.
• Ensures all food and supplies are properly ordered, placing the store order and are quickly put away and rotated based upon FIFO (first in/first out) method.
• Conducts weekly and monthly inventory.
• Effectively handles crew schedules and manages labor costs based upon business need and crew availability.
• Ensures all cash handling and procedures are consistently enforced.
• Ensures the restaurant is clean and that all machinery is properly functioning.
• Places work orders for service/repair of machinery.
• Ensures a safe work environment by reviewing and enforcing safety policies and holding monthly safety meetings.
• Recruits, interviews, and trains new crewmembers.
• Communicates effectively with crewmembers, District Manager, and the corporate office.
• Attends quarterly meetings at the corporate office
• Attends meetings with the District Manager.
• Travels to the bank to obtain change for cashiers, as needed.
• May travel to other stores.

Skills

Restaurant experience

English fluency

Education

High School diploma

Job description

Yoshinoya America, Inc. in Pasadena, CA is seeking a restaurant shift lead to oversee daily operations, food preparation, cashiering and guest relations while supervising team members.

You’ll train staff, monitor shift activities, and ensure compliance with Yoshinoya’s safety and quality standards. This role requires a minimum of 2 years restaurant experience, fluency in English, and the ability to manage scheduling, inventory, cash handling, and customer service.