Senior Restaurant Leader — People-First Growth & Ops

Chick-fil-A; Niles (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Chick-fil-A Golf Mill in Niles, IL seeks an Executive Director to translate the Operator’s vision into daily execution and build a high-performance culture. You’ll oversee Directors, Managers, and restaurant teams to deliver a consistently remarkable guest experience.

With 5+ years of leadership, you’ll coach leaders, drive sales growth, improve labor efficiency, and manage costs while partnering with the Owner/Operator on strategy and execution for sustained growth and community impact.

Qualifications

• 5+ years of leadership experience.
• Proven ability to lead leaders.
• Strong business acumen.
• High emotional intelligence.
• Servant leadership mindset.

Responsibilities

• Lead and oversee daily restaurant operations.
• Develop and coach Directors, Managers, and future leaders.
• Drive sales growth, labor efficiency, and cost control.
• Ensure operational excellence and system consistency.
• Champion guest experience and hospitality standards.
• Partner with Owner/Operator on strategy and execution.

Skills

Leadership

People management

Business acumen

Emotional intelligence

Servant leadership

Job description

Executive Director (Senior Restaurant Leader)

Chick-fil-A Golf Mill – Niles, IL

Full-Time | Senior Leadership Role

Position Overview

The Executive Director is the senior-most leader inside the

restaurant, responsible for translating the Operator’s vision into daily

execution, leadership development, and business results. This role oversees all

Directors, Managers, and operations (Front of House and Back of House) and is

accountable for building a high-performance culture, driving profitability, and

ensuring a consistently remarkable guest experience.

Vision: People First, Community Always.

Core Responsibilities

• Lead and oversee daily restaurant operations

• Develop and coach Directors, Managers, and future leaders

• Drive sales growth, labor efficiency, and cost control

• Ensure operational excellence and system consistency

• Champion guest experience and hospitality standards

• Partner with Owner/Operator on strategy and execution

Compensation & KPI Bonus Structure

Hourly Rate:$26.00-$35.00

Performance Bonus (Annual):

Labor Efficiency Target: 18%–20%

Customer Experience

• Top Tier: 100%

• Meets Standard: 79%

• Below: 68% | Poor: 0%

Sales Growth-Target

Leadership Development

• Retention + internal promotions

Qualifications

• 5+ years leadership experience

• Proven ability to lead leaders

• Strong business acumen

• High emotional intelligence

• Servant leadership mindset

Schedule

• Monday–Saturday availability

• 45–55 hours per week

• Mix of opening, closing, and peak shifts

Why Join Us

At Chick-fil-A Golf Mill, we are building a

high-performance, people-first culture focused on growth, leadership

development, and community impact. This role is designed for a leader who wants

to make a lasting impact and grow into future senior leadership or

Owner/Operator opportunities.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.