Senior Restaurant Leader: Guest Experience & Growth

Dave & Buster's Inc.; Glendale (AZ); On-site; USD 61,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Health benefits

Disability coverage

Employee assistance

401K matching

Free food

Free gameplay

Leadership team

Fun environment

Growth opportunities

Legacy fund

Job summary

Dave & Buster's Inc. in Glendale, AZ seeks a Senior Manager to lead operations, oversee frontline and back-of-house activities, and guide strategic initiatives under the General Manager.

You will drive guest satisfaction by motivating the team, analyzing financials, managing COGS and labor, and ensuring high standards in a fast-paced, noisy environment. Availability on weekends, nights, and holidays is expected.

Qualifications

• 5+ years of Restaurant/Hospitality experience.
• Proficient in managing cost of goods sold and labor.
• Strong business acumen.
• Ability to lead a team to create a memorable guest experience.
• Willing to work weekends, nights and holidays.
• Comfortable in a fast-paced, noisy environment.

Responsibilities

• Promote positive team relations, delegating duties and maintaining high morale.
• Analyze financial reports and develop plans to grow revenue and control costs.
• Ensure execution of staff training programs.
• Maintain staffing levels and appropriate management coverage.
• Deliver an unparalleled guest experience through food, drinks and games.
• Maintain a safe and secure environment for all guests and staff.
• Continuously improve operational execution and adherence to standards.

Skills

Leadership

COGS management

Labor management

Guest experience

Hours flexibility

Team building

Job description

Dave & Buster's Inc. in Glendale, AZ seeks a Senior Manager to lead operations, oversee frontline and back-of-house activities, and guide strategic initiatives under the General Manager.

You will drive guest satisfaction by motivating the team, analyzing financials, managing COGS and labor, and ensuring high standards in a fast-paced, noisy environment. Availability on weekends, nights, and holidays is expected.