Senior Restaurant Client Success Lead, Global Outsourcing

ContinuServe Talent Acquisition & Organizational Development Services; Atlanta (GA); On-site; USD 110,000 - 160,000; Full time

Job summary

ContinuServe is seeking a Senior Client Success Manager who thrives in a client-facing role and oversees relationships across multiple accounts in the restaurant vertical from our Atlanta office. You will lead onboarding, coordinate cross-functional teams, and ensure delivery of financial and operational commitments.

You will build trusted partnerships with C-suite clients, drive service excellence, monitor KPIs, and grow revenue through scalable offerings while guiding renewals and expansions.

Qualifications

• Bachelor’s degree and 7+ years in client services or account management.
• Experience with global delivery or outsourcing is preferred.
• Strong relationship-building and executive-level communication.

Responsibilities

• Lead cross-functional teams to ensure on-time, high-quality service delivery.
• Maintain relationships with multi-account clients and monitor KPIs.
• Drive revenue growth through renewals, expansions and value-based upsells.
• Coordinate onboarding, scope, pricing, and project management with clients.
• Represent ContinuServe in industry engagements and client renewals.

Skills

Client relationship management

Leadership

Strategic account management

Negotiation

Communication

Travel flexibility

Education

Bachelor's degree in Accounting, Finance, or Business

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

ContinuServe is seeking a Senior Client Success Manager who thrives in a client-facing role and oversees relationships across multiple accounts in the restaurant vertical from our Atlanta office. You will lead onboarding, coordinate cross-functional teams, and ensure delivery of financial and operational commitments.

You will build trusted partnerships with C-suite clients, drive service excellence, monitor KPIs, and grow revenue through scalable offerings while guiding renewals and expansions.