Senior Client Partnerships & Retention Leader

Sodexo; Gaithersburg (MD); On-site; USD 135,000 - 209,000; Full time

Job summary

Sodexo is seeking a senior client success professional to drive retention across North America. You will lead strategic client partnerships, conduct executive interviews, FreshEyes Reviews and PostMortem Audits, and translate feedback into action plans that strengthen long-term partnerships.

You will influence without authority, lead change, and collaborate with cross-functional teams while traveling up to 50% to stay close to strategic accounts.

Qualifications

• Bachelor's degree or equivalent experience.
• 7 years of management experience.
• 7 years of related experience.

Responsibilities

• Lead client retention across North America using the Clients for Life process.
• Conduct executive client interviews, FreshEyes Reviews and PostMortem Audits.
• Translate feedback into action plans to strengthen long-term partnerships.
• Influence without authority to drive cross-functional improvements.

Skills

Influence without authority

Change leadership

Data analytics

Client partnerships

CRM systems

Education

Bachelor's degree

Tools

CRM systems

Job description

Sodexo is seeking a senior client success professional to drive retention across North America. You will lead strategic client partnerships, conduct executive interviews, FreshEyes Reviews and PostMortem Audits, and translate feedback into action plans that strengthen long-term partnerships.

You will influence without authority, lead change, and collaborate with cross-functional teams while traveling up to 50% to stay close to strategic accounts.