Renewals / Senior Renewals Manager

Leadout Capital; San Francisco (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

Qualified by Salesforce is seeking a Renewals Manager to own a portfolio of existing customers and maximize retention. You will negotiate complex contracts, develop opportunities from existing accounts, and coordinate with cross-functional teams to ensure successful delivery and high customer satisfaction.

You will engage with executives, prepare pricing content, and communicate progress on initiatives to stakeholders while driving renewal revenue and reducing churn.

Qualifications

• 3+ years in Renewals/Account/Key Account management.
• BA/BS in Business Administration, Sales or relevant field.
• Proven ability to communicate with executives and stakeholders at all levels.
• Experience with CRM software (Salesforce) and CPQ tools.

Responsibilities

• Own renewals portfolio and nurture long-term client relationships.
• Prepare customer-facing presentations and pricing; identify opportunities for expansion.
• Negotiate contracts to maximize profit and minimize churn.
• Coordinate with cross-functional teams to improve customer experience and delivery.
• Forecast key account metrics and report on account status.

Skills

CRM & CPQ tools

Executive communication

Sales negotiations

Account management

Education

BA/BS in Business or related field

Tools

Salesforce

CPQ tools

Job description

At Qualified by Salesforce, our Renewals Manager will strive to create long-term, trusting relationships with our customers. The Renewals Manager will own a portfolio of existing customers, prioritize maximizing customer retention through negotiating complex contracts and developing new business from existing customers. At Qualified, you are holding the keys to our annual renewal kingdom. You drive these existing relationships ensuring that we maintain thriving, happy customers while also navigating the moving pieces and complexities around startup contracts that also will cross over to massive Salesforce agreements through eventual M&A activities.

What You'll Be Doing:

• Owning our customer renewals by building and maintaining long-lasting client relationships
• Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing customer facing presentations and pricing
• Answering client queries and identifying new business opportunities among existing customers
• Liaise with cross-functional internal teams to improve the entire customer experience
• Serve as the lead point of contact for all customer account management matters
• Negotiate contracts and close agreements to maximize profits and minimize customer churn
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities
• Assist with challenging client requests or issue escalations as needed

What We're Looking For:

• 3+ years of proven work experience as a Renewals Manager, Account Manager, or Key Account Manager.
• BA/BS degree in Business Administration, Sales or relevant field is required
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce) and CPQ tools
• Experience delivering client-focused solutions to customer needs
• You have a way with people, and are an excellent communicator
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication and negotiation skills in order to handle multiple tasks and clients at once