K-12 Renewal Leader for Growth & Retention

OpenKrill; United States; Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Generous time off

Wellness programs

Tuition reimbursement

Job summary

Instructure is seeking a Renewal Manager to lead a team focused on customer retention and growth within our K-12 portfolio. You will manage performance, coach talent, and optimize renewal processes while partnering with Sales, Customer Success, and Finance to align renewal strategies.

This role requires strong leadership, strategic thinking, and advanced negotiation skills to drive high renewal rates and portfolio expansion across multi-product deals.

Qualifications

• 7+ years in renewals, account management, or customer success.
• 3+ years in a leadership role leading teams.
• Proven track record driving customer retention and revenue growth.
• Advanced negotiation skills across multi-product, high-value accounts.
• Strategic thinker with experience implementing scalable process improvements.

Responsibilities

• Directly manage, coach, and develop a team of Renewal Representatives.
• Drive team engagement and a high-performance culture.
• Develop training programs for negotiation, retention, and upsell strategies.
• Lead recruitment, onboarding, and growth of team members with clear development paths.
• Oversee portfolio performance and identify renewal and growth opportunities.
• Serve as final escalation point for complex renewals and negotiate with customers.

Skills

Leadership

Negotiation

Team coaching

Forecasting

CRM (Salesforce)

Tools

Salesforce

Gainsight

Clari

Asana

Jira

Job description

Instructure is seeking a Renewal Manager to lead a team focused on customer retention and growth within our K-12 portfolio. You will manage performance, coach talent, and optimize renewal processes while partnering with Sales, Customer Success, and Finance to align renewal strategies.

This role requires strong leadership, strategic thinking, and advanced negotiation skills to drive high renewal rates and portfolio expansion across multi-product deals.