Remote Strategic Renewals Specialist

instructure.com; United States; Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Generous time off

Tuition reimbursement

Wellness programs

Job summary

Instructure is seeking a Renewals Representative to manage a broad portfolio of renewal accounts, focusing on strategic retention and growth. You will own high-value, multi-product renewals, coordinate with Customer Success and Sales to optimize outcomes, and proactively identify expansion opportunities.

The role requires negotiating renewals, forecasting renewal risk, and driving data-driven renewal strategies across a cross-functional team. Travel a few times per year is expected.

Qualifications

• Minimum of 3 years in customer success, account management, or renewal management roles.
• Proven ability to manage and grow relationships, including high-value accounts.
• Strong negotiation skills for complex pricing discussions and contract adjustments.
• Analytical mindset to analyze usage data, identify trends, and inform renewal strategies.
• Experience improving processes and driving operational efficiencies.

Responsibilities

• Manage a diverse portfolio of renewal accounts, including medium and large contracts, ensuring timely renewals.
• Develop tailored renewal strategies to maximize retention and identify expansion opportunities.
• Collaborate with CSMs and Sales to align on account strategies and health.
• Create and manage complex renewal quotes aligned to customer usage and needs.
• Forecast renewals with accuracy and provide progress updates to leadership.
• Lead renewal negotiations, addressing objections and pricing discussions.
• Serve as SME on quoting tools and CRM best practices to drive data integrity.
• Coordinate with Product/Marketing on updates affecting renewals.
• Track key renewal metrics and drive process improvements.

Skills

Account management

Renewals

Negotiation

Data analysis

Relationship building

Education

Bachelor's degree preferred

Tools

Salesforce

Gainsight

Clari

Job description

Instructure is seeking a Renewals Representative to manage a broad portfolio of renewal accounts, focusing on strategic retention and growth. You will own high-value, multi-product renewals, coordinate with Customer Success and Sales to optimize outcomes, and proactively identify expansion opportunities.

The role requires negotiating renewals, forecasting renewal risk, and driving data-driven renewal strategies across a cross-functional team. Travel a few times per year is expected.