Remote K-12 Renewal Leader | Growth & Retention

TrulyHired; United States; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Ownership program

Flexible work

Generous time off

Wellness program

Tuition reimbursement

Learning resources

Job summary

Instructure is seeking a Renewal Manager to lead a team of Renewal Representatives focused on customer retention and growth in our K-12 portfolio. You will drive renewal performance, coach talent, and collaborate with Sales, Customer Success, and Finance on strategy.

Bring 7+ years in renewals or account management with leadership experience, plus strong negotiation and analytics skills. We offer a flexible work culture with remote, hybrid, and in-office options and a supportive environment for

Qualifications

• 7+ years in renewals, account management, or customer success, with leadership experience

Responsibilities

• Directly manage, coach, and develop a team of Renewal Representatives through regular feedback and career development planning
• Drive team engagement and cultivate a high-performance culture
• Develop and deliver training on negotiation, retention, and upsell/cross-sell strategies
• Lead recruitment, onboarding, and professional growth of team members
• Oversee portfolio performance, optimize renewal processes, and identify growth opportunities
• Escalate complex renewals; negotiate with customers when needed
• Collaborate with Sales, Customer Success, and Finance to align renewal strategies
• Develop and refine renewal processes and data integrity
• Monitor renewal KPIs and provide leadership with actionable insights
• Lead team participation in QBRs and present performance data and strategies
• Drive cross-functional initiatives on retention and workflow improvements
• Apply project management to scope, track, and deliver projects
• Continuously optimize team workflows for productivity and scalability

Skills

Team leadership

Negotiation

Forecasting

Data analysis

Cross-functional collaboration

Tools

Salesforce

Gainsight

Clari

Asana

Jira

Job description

Instructure is seeking a Renewal Manager to lead a team of Renewal Representatives focused on customer retention and growth in our K-12 portfolio. You will drive renewal performance, coach talent, and collaborate with Sales, Customer Success, and Finance on strategy.

Bring 7+ years in renewals or account management with leadership experience, plus strong negotiation and analytics skills. We offer a flexible work culture with remote, hybrid, and in-office options and a supportive environment for