Strategic Renewals Lead (Remote)

Instructure, Inc.; Oregon; Hybrid; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Ownership program

Flexible work culture

Generous time off

Wellness programs

Tuition reimbursement

Tools and technology access

Recognition program

Inclusive culture

Zusammenfassung

Instructure, Inc. is seeking a Renewals Representative who will own a broad portfolio of renewal accounts, driving retention and growth across multi-product contracts. You will partner with Customer Success Managers and Sales reps to tailor renewal strategies and deliver accurate renewal quotes using usage data.

You will forecast renewal progress, negotiate terms, and share insights with leadership. A strong CRM background and travel readiness are essential in this role.

Qualifikationen

• Minimum of 3 years in customer success, account or renewal roles.
• Experience growing relationships with high-value accounts.
• Strong negotiation skills for complex scenarios.
• Ability to analyze usage data and renewal trends.
• Proficiency with Salesforce, Gainsight and Clari.
• Willingness to travel a few times per year.

Aufgaben

• Manage a diverse renewal portfolio, including medium and large contracts.
• Develop tailored renewal strategies to maximize retention and expansion.
• Collaborate with CSMs and Sales to align on strategies and health.
• Create and manage complex renewal quotes aligned with usage data.
• Forecast renewals with accuracy and report risks to management.
• Lead renewal negotiations, addressing objections and pricing.
• Act as SME on quoting tools and CRM best practices.
• Communicate product updates affecting renewals with cross-functional teams.
• Track renewal KPIs to identify trends and improve processes.

Kenntnisse

Customer relationships

Negotiation

Analytical thinking

Renewal management

Ausbildung

Bachelor's degree

Tools

Salesforce

Gainsight

Clari

Jobbeschreibung

Instructure, Inc. is seeking a Renewals Representative who will own a broad portfolio of renewal accounts, driving retention and growth across multi-product contracts. You will partner with Customer Success Managers and Sales reps to tailor renewal strategies and deliver accurate renewal quotes using usage data.

You will forecast renewal progress, negotiate terms, and share insights with leadership. A strong CRM background and travel readiness are essential in this role.