Senior Renewal & Expansion Specialist - SaaS

Autodesk, Inc.; Denver (CO); Hybrid; USD 65,000 - 116,000; Full time

Benefits offered by this job

Benefits package

In-person onboarding

Job summary

Autodesk, Inc. in Denver, CO is seeking a Senior Associate Digital Renewal Sales Representative to own full renewal cycles for regional accounts.

You will defend the existing customer base, drive timely renewals, and identify expansion opportunities, collaborating with Account Executives, CSMs, and partners. In this primarily office-based role, you will leverage CRM tools and established playbooks to increase renewal efficiency, mentor junior colleagues, and contribute to retention strategies

Qualifications

• 2+ years of renewals, inside sales, account management, or customer success in SaaS.
• Ability to independently manage high-volume renewal cycles.
• Strong communication and negotiation skills with influence on customer outcomes.
• Experience using CRM systems to manage pipelines, forecasts and renewal workflows.
• Excellent organizational skills to prioritize multiple renewal motions.

Responsibilities

• Independently own and execute full renewal workflows across assigned Regional Accounts.
• Defend the existing customer base by driving timely, accurate renewal execution with minimal guidance.
• Identify and close seat expansion opportunities at time of renewal using standard playbooks and creative approaches.
• Monitor account auto renewal settings and intervene when auto renewals are disabled to prevent churn.
• Work directly with customer procurement teams to ensure renewal execution and accuracy.
• Provide mentorship to less experienced colleagues as appropriate.
• Organizational & Time Management: Optimizes workflows to manage high volume renewals efficiently with minimal oversight.
• Customer First Mindset: Proactively identifies customer needs and drives retention outcomes.
• Advanced Communication: Applies creative communication techniques to influence renewal decisions.
• Advanced Negotiation: Uses creative and structured approaches to secure renewals.
• CRM & Data Proficiency: Optimizes CRM usage, analyzes renewal data, and automates workflows to improve efficiency.
• Expansion Qualification: Engage Account Executives on larger cross sell or expansion opportunities using creative approaches.
• Customer Success Alignment: Support collaboration with CSMs to identify retention and adoption strategies.
• Partner Engagement: Provide light touch support to partners for partner owned accounts.
• Insights Sharing: Share churn risks, renewal blockers, and missed upsell signals across teams and regions.
• Feedback Loop: Provide structured feedback on product experience and packaging based on customer interactions.

Skills

Renewals experience

Account management

Negotiation

Communication

CRM usage

Time management

Collaboration

Sales process

Tools

Salesforce

Job description

Autodesk, Inc. in Denver, CO is seeking a Senior Associate Digital Renewal Sales Representative to own full renewal cycles for regional accounts.

You will defend the existing customer base, drive timely renewals, and identify expansion opportunities, collaborating with Account Executives, CSMs, and partners. In this primarily office-based role, you will leverage CRM tools and established playbooks to increase renewal efficiency, mentor junior colleagues, and contribute to retention strategies