Senior Associate Digital Renewal Sales Representative

Autodesk, Inc; Denver (CO); Hybrid; USD 65,000 - 116,000; Full time

Job summary

Autodesk, Inc. is seeking a Senior Associate Digital Renewal Sales Representative in Denver. This in-office role supports renewal discussions, fosters customer retention, and collaborates with AEs, CSMs, and partners.

The position emphasizes managing high-volume renewal cycles, driving expansions, and using CRM tools to optimize processes. The role operates Monday through Friday with an expectation of being in the office 3 days per week, reflecting a hybrid work model.

Qualifications

• 2+ years of renewals or inside sales experience in software/SaaS.
• Strong communication and negotiation skills to influence customer outcomes.
• Experience using CRM to manage pipelines, forecasts, and renewal workflows.
• Excellent organizational skills to prioritize multiple renewal motions.

Responsibilities

• Independently own and execute full renewal workflows across Regional Accounts.
• Defend the existing customer base by driving timely, accurate renewal execution with minimal guidance.
• Identify and close seat expansion opportunities at renewal using standard playbooks and creative approaches.
• Monitor auto renewal settings and intervene when needed to prevent churn.
• Provide mentorship to less experienced colleagues as appropriate.
• Collaborate with Account Executives, CSMs, and partners to align on retention and expansion strategies.
• Share churn risks, renewal blockers, and upsell signals across teams and regions.

Skills

Renewals

Inside Sales

Account Management

CRM Software

Negotiation

Data Analysis

Tools

CRM Tools

Job description

Job ID26WD101826Job Requisition ID #26WD101826Position OverviewThe Senior Associate Digital Renewal Sales Representative is responsible for managing multiple customer renewal cycles across regional accounts, ensuring timely, accurate renewals while supporting customer retention and growth. This role engages directly with customers on renewal discussions, identifies churn risks and expansion opportunities, and collaborates with Account Executives, Customer Success Managers, and partners. The ideal candidate demonstrates strong time management, customer focus, and the ability to execute renewals with increasing independence using CRM tools and established playbooks.This model is not about where people sit, it’s about how we win. A primarily office-based inside sales team creates the environment needed to build skills faster, collaborate more effectively, and drive stronger enterprise outcomes, while still respecting flexibility and modern ways of working.This role is Monday to Friday with an expectation of being in-office 3 days per week.ResponsibilitiesIndependently own and execute full renewal workflows across assigned Regional AccountsDefend the existing customer base by driving timely, accurate renewal execution with minimal guidanceIdentify and close seat expansion opportunities (additional users across buyers, business units, divisions, or personas) at time of renewal using standard playbooks and creative approachesMonitor account auto renewal settings and intervene when auto renewals are disabled to prevent churn, applying data analysis and judgmentWork directly with customer procurement teams to ensure renewal execution and accuracyProvide mentorship to less experienced colleagues as appropriateOrganizational & Time Management: Optimizes workflows to manage high volume renewals efficiently with minimal oversightCustomer First Mindset: Proactively identifies customer needs and drives retention outcomesAdvanced Communication: Applies creative communication techniques to influence renewal decisionsAdvanced Negotiation: Uses creative and structured approaches to secure renewalsCRM & Data Proficiency: Optimizes CRM usage, analyzes renewal data, and automates workflows to improve efficiencyExpansion Qualification: Engage Account Executives (AEs) on larger cross sell or expansion opportunities using creative approachesCustomer Success Alignment: Support collaboration with Customer Success Managers (CSMs) to identify retention and adoption strategiesPartner Engagement: Provide light touch support to partners for partner owned accountsInsights Sharing: Share churn risks, renewal blockers, and missed upsell signals across teams and regionsFeedback Loop: Provide structured feedback on product experience and packaging based on customer interactionsMinimum Qualifications2+ years of experience in renewals, inside sales, account management, or customer success, preferably in a software or SaaS environmentDemonstrated ability to independently manage high volume renewal cyclesStrong communication and negotiation skills with the ability to influence customer outcomesExperience using CRM systems to manage pipelines, forecasts, and renewal workflowsStrong organizational skills and ability to prioritize across multiple renewal motionsExperience engaging customer procurement or commercial teamsPreferred QualificationsExperience working in subscription or recurring revenue business modelsProven experience identifying churn risks and upsell signals using data or customer insightsFamiliarity with partner assisted or partner led renewal motionsExperience mentoring or supporting more junior sales or renewal representativesExperience providing product or packaging feedback to internal stakeholdersComfort working across cross regional or matrixed sales organizationsLearn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/Salary transparencySalary is one part of Autodesk’s competitive compensation package. For U.S.-based sales roles, we expect a starting On-Target Earnings (OTE) between $64,800 and $116,160. OTE is comprised of base salary plus commission target for sales roles. Offers are based on the candidate’s experience and geographic location and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/salesEqual Employment OpportunityAt Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belongingIn-Person Onboarding and Identity VerificationThis role may require in-person onboarding and/or in-person ID verification.