Senior Remote WebEx Contact Center & CUCM Engineer

Lee Health; Fort Myers (FL); Presencial; USD 69 389 - 90 205; Tempo integral

Resumo da oferta

Lee Health seeks a WebEx Contact Center Senior Engineer to manage and optimize their communication platforms. Responsibilities include overseeing daily operations of WebEx Contact Center and Cisco CUCM, troubleshooting technical issues, and collaborating with cross-functional teams.

Ideal candidates will have 5+ years of experience, strong technical knowledge, and excellent problem-solving skills. The position offers a full-time role with a pay rate between $50.37 and $65.48 per hour.

Qualificações

• 5+ years of experience managing day-to-day operations of WebEx Contact Center.
• Strong working knowledge of Cisco Unified Communications Manager (CUCM).
• Hands-on experience configuring and troubleshooting contact center call routing and reporting.
• Excellent problem-solving, communication, and interpersonal skills.

Responsabilidades

• Oversee day-to-day operations of the WebEx Contact Center.
• Configure and maintain contact center features including call routing.
• Troubleshoot and resolve technical issues related to WebEx Contact Center.
• Manage and maintain the CUCM telephony infrastructure.
• Generate reports to monitor system performance.

Conhecimentos

Experience managing WebEx Contact Center

Knowledge of Cisco Unified Communications Manager (CUCM)

Configuration and troubleshooting skills

Familiarity with telephony and VoIP technologies

Problem-solving skills

Communication skills

Interpersonal skills

Organizational skills

Descrição da oferta de emprego

Lee Health seeks a WebEx Contact Center Senior Engineer to manage and optimize their communication platforms. Responsibilities include overseeing daily operations of WebEx Contact Center and Cisco CUCM, troubleshooting technical issues, and collaborating with cross-functional teams.

Ideal candidates will have 5+ years of experience, strong technical knowledge, and excellent problem-solving skills. The position offers a full-time role with a pay rate between $50.37 and $65.48 per hour.