Senior Remote IT Support Engineer — MSP Expert

Coretelligent, LLC.

United States

Remote

USD 65,000 - 70,000

Full time

33 hours ago

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Benefits offered by this job

Health, Dental, Vision

401k

HSA

Life Insurance

Disability Insurance

Paid Parental Leave

Holiday Pay

Flexible Vacation & Sick Days

Well-being allowance

Job summary

Coretelligent is seeking a Remote Support Engineer II to deliver advanced technical support across diverse client environments while ensuring a superior client experience. The role focuses on troubleshooting escalated issues, supporting critical business apps and infrastructure, and acting as a trusted resource for clients and internal teams in a fast-paced MSP setting.

You will mentor junior engineers and uphold service delivery standards.

Qualifications

3+ years of experience supporting end users, systems, and infrastructure within an IT support, service desk, or MSP environment.
Strong troubleshooting skills across Microsoft technologies, networking, endpoint support, and enterprise applications.
Experience supporting Microsoft 365, Teams, Exchange Online, and Microsoft Entra ID environments.

Responsibilities

Serve as an escalation point for Remote Support Engineers and provide advanced troubleshooting across client environments.
Respond to client incidents and service requests via phone, ticketing systems, and other support channels.
Troubleshoot and resolve issues related to Microsoft 365, Teams, Exchange Online, Entra ID, networking, VPNs, DNS, DHCP, and more.
Coordinate vendor escalations and third-party support engagements when necessary.
Maintain accurate ticket documentation and updates throughout incident lifecycle.
Mentor and guide junior engineers as needed.
Maintain service delivery metrics and quality standards.