Remote MSP Support & Systems Engineer II

FusionTek; United States; Remote; USD 85,962,000 - 100,289,000; Full time

Benefits offered by this job

Competitive salary

Bonus eligibility

Medical, Dental, Vision

401(k) with 4% company matching

Generous PTO & holidays

Educational reimbursement

Monthly cell phone stipend

Team events

Job summary

FusionTek, a Managed Service Provider, seeks a Technical Support Engineer II (Systems Analyst) to support diverse client environments—Windows, macOS, and cloud services. You will troubleshoot complex issues, configure servers, and assist with security, networking, and collaboration tools across multiple client environments.

The role emphasizes documentation, mentorship of Level I techs, and clear client communication, with remote/onsite support and MSP-specific responsibilities.

Qualifications

• CompTIA A+ and/or Network+ Certification required; must be obtained within 6 months if not held.
• MD-102 certification preferred.

Responsibilities

• Resolve escalated support requests and complex technical issues.
• Perform break/fix, installations, and user-level configuration changes.
• Troubleshoot Windows, macOS, M365, networking, server, and cloud-related problems.
• Provide remote and onsite client support.
• Configure and support Windows Server 2016/2019/2022; assist with Hyper-V, networking, and security tasks.
• Troubleshoot and deploy SonicWall firewalls; manage switches and access points.
• Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup; leverage cloud services.

Skills

Windows 10/11

macOS

Windows Server 2016

Windows Server 2019

Windows Server 2022

SonicWall

Datto Networking

Networking fundamentals

SharePoint administration

Microsoft 365

Intune

Azure

AWS

Datto BCDR

SaaS Backup

VoIP (Teams)

Autotask

Education

CompTIA A+

CompTIA Network+

MD-102

Tools

Autotask

Job description

FusionTek, a Managed Service Provider, seeks a Technical Support Engineer II (Systems Analyst) to support diverse client environments—Windows, macOS, and cloud services. You will troubleshoot complex issues, configure servers, and assist with security, networking, and collaboration tools across multiple client environments.

The role emphasizes documentation, mentorship of Level I techs, and clear client communication, with remote/onsite support and MSP-specific responsibilities.