Senior IT Support Engineer (Remote) - MSP Expert

AgileGrid Solutions; United States; Teletrabalho; USD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Flexible remote work

Professional development

Health insurance options

Paid time off

Resumo da oferta

GrabJobs is hiring a Senior IT Support Engineer for its remote Service Delivery Team in the United States. You will maintain and enhance IT infrastructure, support internal teams, and ensure high client satisfaction. Expect troubleshooting, documentation, and ongoing training while working in a collaborative and innovative environment.

The role emphasizes complex issue resolution, knowledge sharing, and staying current with security best practices to deliver top-tier service.

Qualificações

• Minimum of 5 years of experience in support and engineering within Windows on-premise and cloud environments.
• Certifications such as Microsoft, Azure, CCNA or equivalent.
• Strong communication, detail orientation and problem-solving abilities.
• Experience with Active Directory, networking and cloud-based solutions.

Responsabilidades

• Provide exceptional technical support for systems, software, and hardware.
• Diagnose and resolve complex issues in Windows, networks and cloud services.
• Document and update internal knowledge bases and SOPs.
• Engage with customers to identify root causes and guide problem-solving.
• Collaborate with team on training, onboarding and best practices.
• Report significant issues to management with insights for troubleshooting.
• Participate in after-hours on-call rotation to support clients.
• Stay updated on industry trends and security best practices.

Conhecimentos

Windows environments

Networking

Cloud computing

MSP experience

Formação académica

Microsoft, Azure, CCNA certifications

Descrição da oferta de emprego

GrabJobs is hiring a Senior IT Support Engineer for its remote Service Delivery Team in the United States. You will maintain and enhance IT infrastructure, support internal teams, and ensure high client satisfaction. Expect troubleshooting, documentation, and ongoing training while working in a collaborative and innovative environment.

The role emphasizes complex issue resolution, knowledge sharing, and staying current with security best practices to deliver top-tier service.