Senior Remote Hands Technician (Data Center)

Digital Realty; Seattle (WA); On-site; USD 58,000 - 61,000; Full time

Job summary

Digital Realty in Seattle is seeking a Remote Hands Technician II to provide best-in-class customer and technical support for data center operations. You will assist with racking, cabling, cross connects, and respond to customer requests within SLAs while collaborating with Deployment, GDC, Provisioning, and Project Management teams to ensure timely installations and a positive customer experience.

You’ll work with and support other operations team members to ensure 100% uptime, participate in

Qualifications

• 3+ years of experience in Telecommunications or Data Center related field
• Understanding of telecom structured cabling standards
• Understanding of network device deployment
• Ability to communicate written and verbally
• Work flexible shift schedules
• Provide rotational on-call coverage
• Use of industry standard test equipment
• Troubleshooting and root cause analysis skills
• Professional business communication and interpersonal skills
• CompTIA A+ / Net+ Certification preferred
• General knowledge of AC/DC electrical theory
• Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
• Experienced in Microsoft Office Suite (Access, PowerPoint, Word, Outlook)
• Lift and handle up to 50 pounds
• Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
• Work under a raised data center floor
• Climb ladders (up to 16 feet) to reach plenum spaces

Responsibilities

• Perform Remote Hands services tracked through the ticketing system
• Equipment Rack and Stack
• Cable, terminate, and dress fiber or copper network cabling
• Assist customers with hardware/software issue diagnosis
• Power cycling of customer equipment
• Perform cabinet/cage audits
• Blade/Card, Memory, Hard Drive, and Transceiver installations or removal
• Test and troubleshoot copper and fiber optic circuits
• Migrate equipment, power, or networking devices
• Shipping and Receiving of packages
• Receive, install, and test cross connects
• Use power and hand tools
• Provide timely updates using the ticketing system
• Inventory verification/counts
• Adherence to SOPs
• Maintain Data Center cleanliness
• Work flexible shift schedules
• Respond within 1 hour for emergencies

Skills

Customer support

Telecommunications

Data center operations

Troubleshooting

Communication skills

On-call rotations

Education

CompTIA A+ / Net+ (preferred)

Tools

Industry test equipment

Network cabling tools

Cable testers

Job description

Digital Realty in Seattle is seeking a Remote Hands Technician II to provide best-in-class customer and technical support for data center operations. You will assist with racking, cabling, cross connects, and respond to customer requests within SLAs while collaborating with Deployment, GDC, Provisioning, and Project Management teams to ensure timely installations and a positive customer experience.

You’ll work with and support other operations team members to ensure 100% uptime, participate in