Technician I

Digital Realty; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Digital Realty is seeking a Remote Hands Technician I to deliver best-in-class customer and technical support. You will assist with rack and stack, cabling, cross connects, and related hardware tasks, coordinating with Deployment, Global Command Center, Provisioning, and Project Management to meet installation dates and ensure a positive customer experience within SLA timeframes.

The role requires 1+ year in telecom or IT, basic cabling knowledge, and the ability to communicate clearly.

Qualifications

• 1+ year of experience in Telecommunications or IT field.
• Basic understanding of telecom structured cabling standards.
• Understanding of network device deployment.
• Ability to communicate written and verbally.
• Provide rotational on-call coverage.
• Knowledge of Telcordia installation standards.
• General knowledge of AC/DC electrical theory.
• Understanding of Building Management System (BMS) and BCMS.
• Knowledge of inventory control.
• Strong organizational and analytical skills.
• Microsoft Office Suite (Access, PowerPoint, Word, Outlook) and equivalents.

Responsibilities

• Perform Remote Hands services as tracked through the Digital Realty ticketing system.
• Rack and Stack equipment.
• Cable, terminate, and dress fiber or copper cables.
• Assist with hardware/software issue diagnosis.
• Power cycle customer equipment.
• Perform cabinet/cage audits.
• Install/remove Blade/Card, Memory, and Transceivers.
• Test copper and fiber optic circuits.
• Assist with migrations of equipment, power or networking devices.
• Shipping and Receiving of packages.
• Receive, install and test cross connects of copper and fiber interconnections.
• Use power tools and hand tools as needed.
• Provide timely updates via ticketing system.
• Assist with documentation and inventory verification/counts.
• Adherence to Standard Operating Procedures.
• Maintain data center cleanliness.
• Work flexible shift schedules.

Skills

1+ year experience

Cable & cabling knowledge

Network device deployment

Clear communication

On-call flexibility

Telcordia installation standards

Electrical theory (AC/DC)

BMS/BCMS understanding

Inventory control

Analytical skills

Documented SOP adherence

Tools

Microsoft Office Suite

Job description

The Remote Hands Technician I will assist all Digital Realty customers by providing “best in class” customer and technical support. The Remote Hands Technician I will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands Technician I may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. The Remote Hands Technician I will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Technician I will also assist other members of the Operations Team ensuring 100% uptime to all customers.

Job Description

Position Title: Technician I

Your role

The Remote Hands Technician I will assist all Digital Realty customers by providing “best in class” customer and technical support. The Remote Hands Technician I will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands Technician I may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. The Remote Hands Technician I will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Technician I will also assist other members of the Operations Team ensuring 100% uptime to all customers.

What You’ll Do

• Perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:
• Equipment Rack and Stack
• Cable, terminate, and dress fiber or copper network cabling
• Assist customers with the diagnosis of hardware and software issues on their equipment
• Power cycling of customer equipment
• Perform cabinet/cage audits
• Blade/Card, Memory, Hard Drive, and Transceiver installation or removal
• Testing and troubleshooting of copper and fiber optic circuits
• Assist with migrations of equipment, power, or networking devices
• Shipping and Receiving of packages
• Receive, install and test customer and internal cross connects of copper and fiber optic interconnections
• Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
• Provide timely customer and internal updates using a computer based ticketing system
• Assist with the documentation and inventory verification/counts
• Adherence to Standard Operating Procedures
• Maintain overall Data Center cleanliness and appearance

Work flexible shift schedules

What You’ll Need

• 1+ years of experience in Telecommunications or IT related field
• Basic understanding of telecom structured cabling standards
• Understanding of network device deployment
• Ability to communicate written and verbally
• Work flexible shift schedules
• Provide rotational on-call coverage
• Knowledge of Telcordia installation standards
• General knowledge of AC/DC electrical theory
• Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
• Knowledge of inventory control
• Effective organizational skills and attention to detail
• Strong analytical skills
• Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents

A Bit About Us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

Operations

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What We Can Offer You

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Training and Development

Join our Data Center Operations team and gain the support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away, with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialized development, we equip you with the skills and opportunities to make a lasting impact in operations.

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.